Operations Management: Successfully managed first-line supervisors, daily operations and schedules across multiple regions, and infrastructure of Tier-3 Data Centers.Team Leadership: Coordinated personnel across regions, supervised helpdesk and emergency response operations, and managed 24x7 customer service desk and field support teams.Communication: Conducted regular meetings with higher-level management, supervisory teams, and junior associates. Provided expert counsel to higher management and supported sales and pre-sales teams in the induction of new customers.Vendor Management: Coordinated and managed vendors, ensuring smooth and productive relationships with key partners.Technical Expertise: Possessed expertise in network infrastructure and provided valuable counsel to higher management on changes to existing infrastructure and new projects.Cost Optimization: Keen eye for cost optimization, responsible for minimizing corporate projects and operational expenditures while delivering quality results.Business Results and Customer Satisfaction: Accountable for business results and providing customer satisfaction through seamless operations and support.Troubleshooting: Supervised helpdesk and emergency response operations, including troubleshooting end-user systems and issues.

• Managing Wi-MAX & LTE network operations, maintenance, deployment, and optimization of RAN for the South region. Oversea a team of network professionals performing Core Network Operations, Field Operations, RF Planning/Optimization, Field Support activities, and NOC monitoring. • In-house successfully managing the network roll-out of around 200 LTE-A 4.5G sites in Karachi. • Management of South region RAN/TXN planning, deployment, integration, and optimization. New installation of Huawei RTN series MW links and O&M of RAN/Transmission network to meet target KPIs of reliability, availability, performance, and quality. • Leading role in planning and executing any network re-structuring, expansion, upgrade, or maintenance activities. • Ensuring regular site preventive maintenance activities are performed and PM quality meets the standards. • Management of team to perform regular RF optimization activities based on statistical analysis, ensuring best network performance and quality of service experience to end user. • Coordinating with commercial team for new LTE-A site deployment, existing site relocations, new AOIs surveys, and quality sales and enhancing customer experiences by optimizing end level customer RF condition.• Closed interaction with authorities for performing required field testing/demonstration and getting the necessary approvals to seamlessly deploy LTE-A network along with the co-existence of Wi-MAX network.• Work with internal product, customer care, sales, and regional technical teams to balance internal priority with customer expectations.• Managing and controlling vendors for keeping the network availability & performance up to the mark. • Providing disciplined performance management for a team that included Defining and communicating annual goals, and performance reviews, and ensuring changes in company policies are communicated in a timely and professional manner.

• Lead Field Operations activities related to the Telco and Non-Telco Access Network Operations.• Maintained Access Network Availability of Regional network.• Ensured & implemented ways for OPEX saving & control.• Managed spare management & ensured smooth Repair & Return process.• Coordinated with the Customer Care, Contact Center, Sales, and Marketing for analyzing the Network Related Customer Complaints and Feedback.• Interacted and coordinated with different authorities and government departments for smooth O&M activities.• Managed Network Optimization activities with the consultation of RAN & MW teams.• Managed the daily/weekly Health check of Installed networks (Moto DAP, MW, Eltek power system)• Managed Up-gradations & Optimization of installed network elements, site audits for Preventive/Corrective Maintenance, site security, and site access management, vendors, and sub-contractors.• Lead ATP's projects for the regional RAN network.• Managed team building activities within the team & peer coordination.• Lead ATP's projects for the regional RAN network.• Managed integration of corporate customers via PTP, PTMP & Fiber-based connectivity.

• Manages and optimize field operation activities to ensure a timely and qualitative maintenance of the network as per the KPIs• Installation, commissioning and troubleshooting of Motorola BCU & DAP (Access Point Hardware).• Experience of Independent Drive Testing using Motorola750i & GEMTEK CPEs• Installation, commissioning and troubleshooting of Motorola Jupiter WiMAX ODUs• Installation, commissioning and troubleshooting of Dragonwave Horizon Compact Microwave links.• Firmware up gradation and diagnostics/monitoring of 150+ Dragonwave HC MW links• Throughput and Latency Testing of Microwave Links and Optimal Parameters verification• Testing faulty MW equipment for further fault rectification• Hand on experience of assembling of various types of Microwave dishes.• Installation of 1+1 links using Dragonwave Hybrid system• Conducted LOS surveys for new microwave links• Commissioning & Troubleshooting of Eltek Valere power system that includes SmartPack/ FlatPack installation & configuration, Temperature sensor and Battery calibration, Battery Health Check, Alarms configuration, Alarm extender installation & Alarm patching.• Resource planning & Management of Vendor/Subcontractors• Worked on all sorts of Wi-Max Core Elements such as aggregated & distribution POP routers, CISCO aggregation switches.• Rectification & troubleshooting of site Alarms (HW, Equipment, Quality & External Alarms)• Prepared coordination processes in b/w O&M and related department to ensure project deliverables are met, completed on time and within the established constraints • Responsible for all sorts of ATPs and its document designing• Work closely with management to identify quarterly strategic vision, create, and implement tactical plans to improve effectiveness of release operational activities• Site Audit for Preventive/Corrective Maintenance• Managing technical documentation

• Worked as field operations engineer in Broadband Carrier Division department• Commissioning & deployment of both outdoor & indoor CPEs• Remote firmware up gradations of CPEs• Handled all sorts of field support activities related to customer issues.• Experience on tools like MAPINFO, Google Earth, IPswitch WhatsUP PRO, Wire Shark, PRTG etc• Identification of network coverage issues• Identification of service degradation in networks

Internship in PTCL in following modules:Switching & Transmission.Value Added Services.Wireless Local Loop( V-Wireless )