Account Manager - Large Enterprise - Farming Team
Dubai, United Arab Emirates
• Spearheaded the large enterprise accounts in the farming team to manage 160+ accounts and identify and pursue new business opportunities within existing key accounts • Understand the specific requirements and provide customized solutions and services to meet the specific needs.• Collaborate with the service managers and proactively schedule meetings to service the clients weekly to ensure smooth functioning and retain customers based on service delivery.• Monitor customer satisfaction and take proactive measures to resolve issues in coordination with service managers for key accounts; constant feedback to improve services and strengthen the customer-provider relationship.• Competent in meeting and exceeding revenue targets for key accounts through upsell and cross-sell opportunities within existing accounts and growing business manifolds.• Well-informed with the latest industry trends, market conditions, and the competitive landscape to face unique challenges and opportunities and align solutions accordingly; updated on the industry's regulatory environment, technological advancements, and competitors to give insights and recommendations to key accounts.• Cross-functional coordination, collaboration and communication with internal teams and clients to ensure seamless delivery of services to key accounts.• Negotiate and finalize contracts, ensuring that terms and conditions are favorable and within the SLA; manage contract renewals and modifications as required.• Formulate reports on analyzing data on key account performance, revenue, and other metrics for improvements.• Identify and mitigate potential risks that may impact the relationship with key accounts and ensure compliance with industry regulations and company policies.• Working on different initiatives as guided by top management like FNE, POI’s & MPR drive to enhance overall du revenue by personal visits to each customer segment.