Responsible for collaborating closely with commercial leaders, sales teams, customer support and operations experts from 10+ countries globally and consult them on their processes, workflows and systems. Analysing the sales & customer support CRM/tools requests, prioritising and executing them with the help of the central team. Work closely (in-person or remotely) with the local sales & customer support teams, their managers and understand their end-to-end business, processes, reporting… Show more Responsible for collaborating closely with commercial leaders, sales teams, customer support and operations experts from 10+ countries globally and consult them on their processes, workflows and systems. Analysing the sales & customer support CRM/tools requests, prioritising and executing them with the help of the central team. Work closely (in-person or remotely) with the local sales & customer support teams, their managers and understand their end-to-end business, processes, reporting etc.Highlights:-Identified opportunity to integrate user level activity data on the CRM (SalesForce) to track the sales team KPIs for better reporting of target vs achievement and improve productivity. Also, led the project for implementing this solution with the help of the internal Data team.-Conducted a detailed discovery of the internal tools used by the customer-facing teams and suggested the next steps to changed our way of working for a few processes and also to integrate the relevant data to the CRMs so that the teams don't have to toggle between screens while interacting with the customers.-Worked with the Data Science team to create a Machine Learning model to automatically tag the customer support tickets.-Identified the need of auto-reply on certain set of tickets. Also, responsible for implementation of the solutions which decreased the ticket volumes for the customer support team by 9%.-Managed ad-hoc requests by the Sales Teams for CRM improvement or bug. Show less

ResponsibilitiesBusiness Planning – Drafting and tracking of business plan, and to maintain the P&L. Analyse of cost items and suggest areas of optimization.Target Setting – Monthly/Quarterly/Yearly Target setting and monitoring achievements.Trade Marketing and Incentives – Plan & design Incentives and Trade Marketing Schemes and Policies. Reconciliation with Ops and Finance team for the same. Dealer Engagement and Communication – Dealer Events Planning and execution… Show more ResponsibilitiesBusiness Planning – Drafting and tracking of business plan, and to maintain the P&L. Analyse of cost items and suggest areas of optimization.Target Setting – Monthly/Quarterly/Yearly Target setting and monitoring achievements.Trade Marketing and Incentives – Plan & design Incentives and Trade Marketing Schemes and Policies. Reconciliation with Ops and Finance team for the same. Dealer Engagement and Communication – Dealer Events Planning and execution. Training – Identify, Ideate, design, plan, facilitate and deliver Sales Team Trainings. New Member on-boarding and training roadmap. Responsible for organizing annual marquee events.Sales Efficacy and Effectiveness – Drive process excellence basis recommend-ations from Analytics team. Lead interventions and proactively keeps a tab on performance of the field team to make course corrections wherever necessary.Special Projects and New Biz – Identify opportunities and draw out MVPs. Post successful tests, ensure execution towards desired scale by leveraging on commercial teams. Go-to-market Strategy and implantation. Channel Optimization.Org Structure – Evolution of Org structure, manpower planning (incl. territory relocation), career path of off-roll and on-rollsDealer and Sales Support – Sales and Dealer Support: Issues related to Product, TM, Incentives , account wise exceptions, MIS issues, TM inventory, dealer miscommunication management, refunds Show less

Responsible for Monetisation of Car Vertical in Rest of Maharashtra(ROM) market.Guiding, training and Mentoring of Direct Sales Team in the region.Analysing the market dynamics.Designing Strategies for the market.Notable Attainment:Successfully overachieved the set targets in all the active MarketsMore than Two times the size of the Competition. All my team members are star performers.

Responsibilities:Responsible for the revenue in the assigned territory.Classified Ad Sales• Identifying Dealers (New Cars and Used Cars) in the assigned Markets for Classified Ad Sales, Franchisee Sales, Warranty Sales (Used Car Dealers), Certification Sales, Retail Sales and for appointing them as Auction Buyers on our platform.• Handling a Team of 50+ members (Area Sales Managers, Sales Executives and Certification Engineers).• Ensuring Market Share growth in terms… Show more Responsibilities:Responsible for the revenue in the assigned territory.Classified Ad Sales• Identifying Dealers (New Cars and Used Cars) in the assigned Markets for Classified Ad Sales, Franchisee Sales, Warranty Sales (Used Car Dealers), Certification Sales, Retail Sales and for appointing them as Auction Buyers on our platform.• Handling a Team of 50+ members (Area Sales Managers, Sales Executives and Certification Engineers).• Ensuring Market Share growth in terms of Dealer Enrolment.• Ensuring Transactions happening at the enrolled dealers. • Responsible for setting Targets along with strategies for Area Sales Managers of respective territories for classified Ad Sales.• Training the Sales Managers/Sales Executives/Certification Engineers on our continuous product offerings for Dealers, Relationship Management and cross selling/up selling by upgrading Dealer to higher value based packages.• Monitoring Team’s Daily Dealer Visits Reports, Product Demonstration to Dealers, Dealer Feedback upon interaction + Review of their performances on monthly basis. Show less

Key Deliverables:•Handling Sales of multiple products for Pune.•Relationship Management with the enrolled dealers.•Identifying appropriate used car dealers for the Franchise Model.•Meeting Dealership Owners/Managers and giving presentations about the IT Products according to their needs and requirements.•Developing a Dealership network on-line to create a Marketplace for exchange of stocks.Notable Attainments:•Successfully overachieved targets set by… Show more Key Deliverables:•Handling Sales of multiple products for Pune.•Relationship Management with the enrolled dealers.•Identifying appropriate used car dealers for the Franchise Model.•Meeting Dealership Owners/Managers and giving presentations about the IT Products according to their needs and requirements.•Developing a Dealership network on-line to create a Marketplace for exchange of stocks.Notable Attainments:•Successfully overachieved targets set by management from the very first month of employment.•Developed and managed the market of 156 unique dealers (New and Used Cars Dealers).•Upgrading the Used Car Dealers to become CarTrade.com Franchise.•Orchestrating the entire transition of these Franchises. This included training the staff about the ERP system, Internal Branding, Sales force Management for initial one month, Monitoring the procurement model and setting targets for the team in accordance to the company targets, etc.•Developed Presentations of products which were used by the sales team across the region.•Awarded as Best Area Manager in the Country #2 Show less

Key Deliverables:• Business Development by new customer acquisition.• Brand building.• Customer Relationship Management.• Developing new Marketing Strategies for the company.Notable Attainments:• Conducted annual Customer Satisfaction Survey, the report of which was well appreciated by the Business Manager.• Organized International Women’s Day Celebration event, “Celebrate Women’s Day with your Health”, to generated brand awareness.• The event was covered by… Show more Key Deliverables:• Business Development by new customer acquisition.• Brand building.• Customer Relationship Management.• Developing new Marketing Strategies for the company.Notable Attainments:• Conducted annual Customer Satisfaction Survey, the report of which was well appreciated by the Business Manager.• Organized International Women’s Day Celebration event, “Celebrate Women’s Day with your Health”, to generated brand awareness.• The event was covered by three Radio channels in Dubai.• Thinking out of the box, successfully managed to sign a contract with a Health Club to generate new avenue for business and co-branding.• Was part of the team responsible for ISO 15189 Accreditation. Show less

Key Deliverables:•Worked as Customer Relationship Executive for Virgin Media, a UK based company which provided TV, Telephone and Broadband connections to the customers.•Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.•Maintaining excellent relations with clients to generate avenues for additional business.•Ensuring quality delivery of services to the clients.Notable Attainments:•Developed a system for monitoring Average… Show more Key Deliverables:•Worked as Customer Relationship Executive for Virgin Media, a UK based company which provided TV, Telephone and Broadband connections to the customers.•Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.•Maintaining excellent relations with clients to generate avenues for additional business.•Ensuring quality delivery of services to the clients.Notable Attainments:•Developed a system for monitoring Average Handling Time (AHT) for my Team.•Volunteered for an advanced Process training program and conducted training sessions for my Team.•Handled the team for 2 weeks in absence of Manager.•Was awarded “Best Agent on Floor” for the month of October 2008 Show less