Wasim Tehsildar Email & Phone Number

Bengaluru, Karnataka, India

Handled high volume of inbound and outbound call and e-mail inquiries and follow-ups.Responsible for monitoring social media platforms such as Facebook, YouTube, Play Store, Twitter,LinkedIn, Instagram, Google+, Consumer Forum and other social media best practices.Responding to all social media escalations with a first response TAT of 5 minutes, and to ensure that thecomplaint is resolved within a TAT period of 8 hours.Handling CEO and management escalations to ensure that customer's concern is resolved and togain back their confidence on the company.Improved user productivity and efficiency through system training and support.Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.Increased efficiency and performance by monitoring team member productivity and providingfeedback.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Handled high volume of inbound and outbound calland e-mail inquiries and follow-ups.Responsible for monitoring social media platformssuch as Facebook, YouTube, Play Store, Twitter,LinkedIn, Instagram, Google+, Consumer Forum andother social media best practices.Responding to all social media escalations with afirst response TAT of 5 minutes, and to ensure that thecomplaint is resolved within a TAT period of 8 hours.Handling CEO and management escalations toensure that customer's concern is resolved and togain back their confidence on the company.Improved user productivity and efficiency throughsystem training and support.Supported teams in continuous delivery of qualityproducts and services, enhancing usage andintroducing new features.Increased efficiency and performance bymonitoring team member productivity and providing feedback.

Bengaluru, Karnataka, India

Comprehensive understanding of company policies.Experience successfully handing disgruntled customers.Excellence in customer service multiple award winner.Responsible for answering incoming calls and arranging rentals for new clients.Handled customer disputes and tried to maintain customer confidence in the company.Maintained strong and positive relationships with existing corporate and private customers.Explained company promotions to incoming callers and helped to arrange rental schedules.

Bengaluru, Karnataka, India

 Identifying customer needs Contacting customers to give them accurate feedback on the progress of their inquiries. Processing and logging incoming calls into CRM system. Forwarding and escalating inquiries to relevant individuals and departments. Updating customer information as required Maintaining confidentiality of information Keep records of transactions, and of the number of customers entering an establishment.

Bachelor Of Commerce (Bcom), Commerce

12Th, Commerce

10Th, Board