- Business development & Accounts Manager with + 10 Years’ experience at IT & outsourcing field. - Develop and oversee customer retention campaigns- Advanced problem resolution skills and communication abilities- Ability to anticipate customers’ needs and match them with appropriate products and services- Comfort with working under pressure in a fast-paced environment- Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service- Able to establish and build up long-standing relationships with potential customers at the same time as providing service to existing accounts.- Problem solver and thinks out of the box.- Fast learner.