PROMIND is a leading, highly innovative multi IT company, systems integrator, IT services, and solutions provider. It is established to provide leading edge intelligent technical solutions and consulting services to businesses. Main responsibilities:• Overseeing technical projects in alignment with organizational goals;• Directing the effective delivery of networks, development, and disaster recovery systems and processes;• Working with information engineers to find solutions to manage business activities;• Devising and establishing IT policies and systems to support client and organization strategies and goals;• Analyzing the business requirements of clients to determine their technology needs;• Supervising a team of workers, while working closely with management, external vendors and advisors;• Researching and recommending new products;• Cloud computing project management;• Identifying new market opportunities; and• Leading efforts to improve IT processes

Responsible for all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance;• Plan, tests, evaluates and carries out testing / installation / upgrade of operating systems, application packages, and security management tools for systems and ensure that the implementation is executed according to an agreed plan and time scale;• Direct the development and establishment of appropriate policies, procedures, standards, methods and quality control for IT operations and performance;• Frequent contact with vendors, suppliers, software solutions providers especially Microsoft, ETISALAT, IDM, Worldox, US, UK.., peers in other IT departments to resolve problems and exchange information;• Setting up interlinking remote offices in different countries and to the cloud – VPN/IPsec connection, firewall;• Implementing Citrix server 6.5, 7.5, 7.9 environments;• Firewall administration (Cisco, Cyberoam);• Implemented VMware ESX 4.0, 4.1, 5.0, 5.5 server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down;• Migrated obsolete hardware platforms to VMs via VMware Converter;• Worked on Veeam backup solution for VM machine;• Managed technical services of Windows network infrastructure, including Active Directory, Group Policy, and windows server 2003, 2008, and 2012;• Responsible for installation and maintenance of servers and networking hardware/software. Account and security management of Active Directory, user profiles, user account policies;• Maintaining IT equipment inventory, including asset and inventory management, recording and analysis of equipment costs;• Managing and implementing MS Office 365, MS AD Azure and synchronization;• Managing and implementing MS office suite 2016, Visio, Projects...• Managing, implementing and migrating the firm to the cloud;• Monitoring and scheduling network backups and checking logs...

Managed a department of 4 technicians and developers providing support to 300+ users around 6 branches inside Lebanon and on a direct communication with the IT Team on WADI holding (15 companies) – Cairo to improve IT infrastructure.The role developed with the rapid growth of the organization over the 4 years. The role included that of a business analyst within the organization in addition to systems management, support, development, ISO certificates and designed and implemented WAN infrastructure across 6 branch offices.Main responsibilities • develop and manage the firm's technology strategy, to support the firm's strategic direction of continued growth;• Develop training programs for the IT team;• Development of Corporate Policies and Procedures;• Network infrastructure documentation, client/server connectivity, application connectivity, databases transaction and dependencies. Messaging server optimization, increasing performance scenarios, spam & security control tool intro. Risk analysis, aggressive approach 24/7 working capability & try to give 99.99% effort to the company on any stage;• Budget development and management;• Focusing on the standards and technologies for enabling systems performance qualities, such as availability, scalability, recoverability, etc. also working closely with the teams to support, suggest and troubleshoot their Issues;• Works independently, guided by the broad policies & objectives, and makes decisions of magnitude responsibility;• Producing documentation on operational, system and user procedures & guidelines;• Providing advice on selection and purchase of IT equipment;• Maintaining maximum availability of supported services for users;• Obtaining quotes for supply of goods and services from suppliers;• Monitoring the progress of third-party maintenance contract suppliers;• Server Administration (MS Server 2003 / 2008 R2); • Oracle and database administrator;• Manage MS exchange

INTERLOGIC COMPUTER SYSTEM S.A.R.L Provided full IT services for Bank of Kuwait and Arab world and Jammal Trust Bank, implement the IT infrastructure for Jammal trust bank – head office on 2005 and providing support to 90+ bank users on the Head office.Main responsibilities • Active directory administration and management with banks policies (windows 2003 and 2008 server);• DNS, Users creation and policies;• Designed for future network and their technical review;• Fiber optic network infrastructure between the floor;• Structure cabling for LAN, PABX & CCTV;• ISA server 2004;• Wireless, Bridge wireless connectivity;• VOIP between branches and PBXs;• Manage IBM servers and raid control;• Unix – NETTERM bank software;• Encryption/deception emails and data between Jammal trust bank and Central BANQUE DU LIBAN and work on the security policy;• Programing (Power builder, Sql server 2005);