Wassim Labidi Email and Phone Number

• supervising employees who receive telephone calls from customers or potential customers. • ensuring quotas for service volume and timeliness are met. • call monitoring and delivering of feedback to agents and associated coaching to address performance gaps.• Managing staffing levels to balance workflow and meet demand• Addressing time and attendance issues to ensure schedule adherence

• Contacting prospective clients, assessing their requirements then selling them the c. ompanies products that match their needs. • Maintaining ongoing relationships with customers to foster repeat business.• Working as part of the sales team to develop both new and existing markets.• Liaising with customers & the dealer network to answer and resolve their queries.• developing own portfolio of customers. • Writing accurate & informative sales reports and… Show more • Contacting prospective clients, assessing their requirements then selling them the c. ompanies products that match their needs. • Maintaining ongoing relationships with customers to foster repeat business.• Working as part of the sales team to develop both new and existing markets.• Liaising with customers & the dealer network to answer and resolve their queries.• developing own portfolio of customers. • Writing accurate & informative sales reports and documentation.• Evaluating competitor activity and developing appropriate responses.• Attending sales appointments at clients premises Show less

As the agency's main activity was collecting funds basically from horses racing betting, i was asked to report to the agency management detailed reports of compliance ,and maintain records of any control activity or violations of the information system.