Member of the senior leadership team and the leaderof the technology group. With mandate to digitally transform the organization enabling Wakefield to leapfrog over competitors in a challenging and evolving lubricant manufacturing and distribution industry

Reporting and working closely with the company CEO, collaborating with all members of the executive team and board members, leading the IT organization and technology strategic planning to achieve the circular economy mandate by the Government of Ontario.

Developed the technology strategy and global transformational plan for the company’s international divisions, supporting growth, operational efficiencies, and the new franchise model. Managed a team of 70+ global individuals with responsibility of multimillion USD capital and operational budgets. • Led a revolutionary change in revenue and distribution landscape • Co-chair ecommerce and digital transformation for Sunwing international businesses. • Orchestrate an overall IT restructure and enterprise wide alignments • Prepare and continuously update a three-year technology road map to support strategic initiatives • Rebuild core technology value proposition adding to brand equality

Motivate team of employees/contractors to maintain hotel systems and champion results-focused culture to achieve technology objectives. Continuously improve services and promote use of technology among key stakeholders to provide brand-building guest experiences. Administrate multi-million-dollar budget, reducing expenses while augmenting SLAs through effective vendor negotiations. Develop RFPs to secure new business solutions and drive implementation.• Co-chair team tasked with evaluating and adopting emerging technologies and spearhead mobile app integration efforts.• Gathered requirements, facilitated meetings, and steered enterprise strategy for point-of-sale system.• Slashed costs and improved quality and responsiveness by renegotiating and outsourcing database and QA services.• Streamlined yearly application upgrade, launched simulation environment to formalize business use case and customer experience modeling, and implemented services for mobile integration.

Provided well-informed advice to guide luxury hotel group stakeholders in technology uptake, formulated organization-wide PCI compliance program, and managed global guest technology strategy.• Gained buy-in from executives and staff for enhanced security by creating cross-functional privacy and information security committee, launching formal awareness program, outsourcing global security services, and creating governance for business, IT, and security areas.• Aligned corporate objectives with compliance requirements by reviewing gap assessment and recommending appropriate strategic changes.• Boosted guest experiences by instituting high-speed Internet portal and increased Internet-related revenue by introducing tier charging mechanism.

Collaborated with team to develop and execute strategic roadmaps for Middle East and Africa (MEA) region with security infrastructure components, focus on system and user efficiency, and performance metrics. Recruited, hired, and supervised high-performance team including 50+ managers and directors. Established and promoted IT standards, communicating strategic vision to colleagues and administrating capital and operation budgets. • Orchestrated projects for 16 hotels over several years while simultaneously increasing high-speed Internet revenue by 15%+ and consolidating work to eliminate 40% of staff.• Coordinated vendors and technical resources, monitored milestones, gained buy-in from hotel owners, and managed launch schedule for rollout of OnQ proprietary software.• Previously promoted through multiple roles at Hilton Worldwide with accountability for contingency planning, team leadership, and consistent technology services delivery across various regions in Egypt.