Managed Front Office, Transportation and Dining operations. Trained employees on Opera POS system and implemented strategic systems to ensure efficiency, consistency, and guest satisfaction. Maintained effective communication with all hotel departments. Hosted property tours for local businesses, entrepreneurs and potential guests. Performed accounting duties by analyzing account information, reconciling financial discrepancies, and completing merchant charge backs.

Guest relations executive duties, in charge of resolving large issues and communicating with clients and other personnel to improve guest relations. Hosting property tours for local businesses, entrepreneurs and potential guests. Performing accounting duties by analyzing account information, reconciling financial discrepancies, completing merchant chargebacks and training employees on Opera POS.

● Achieved high individual sales, margin and customer service goals ● Utilized business­ to­ business sales tactics ●Exhibited excellent management and leadership skills ● Provided positive customer experience and upheld company standards by ensuring cars are presentable to customers ● Operated various vehicles, opened/closed contracts, pitched/sold insurance, etc.

Completed store operational requirements by scheduling and assigning employees; maintained store staff by recruiting, selecting, orienting, and training employees to acquire successful results by: -coaching-counseling-disciplining -planning -monitoring-appraising positive job resultsMaintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures and the overall reputation of the store by complying with legal requirements. Achieved financial objectives by adhering to a budget; scheduling expenditures; initiating corrective actions; studying trends and determined marketing strategy changes. Maintained inventory needs; transferred merchandise and utilized count sheets, security systems and measures. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Exhibited communication skills, customer service and problem-solving skills; listened to customer complaints while providing solutions; scheduled appointments for high probability customers to visit car dealerships and utilized typing skills quickly and accurately to send comments to the managers of dealerships.

•Attended organizational meetings, lectures and events•Interviewed sources•Published digital, color photographs to accompany news and feature stories •Requested/Received open records releases and performed research to verify facts•Submitted story ideas•Video recorded events•Wrote, edited and published news and feature articles on the WebSpectator and the weekly printed paper

Managed and operated cash register, performed basic mathematical skills, demonstrated customer satisfaction and customer service skills, maintained organization and store cleanliness.

Implemented problem solving and timeliness skills while filing papers, reporting events, conducting interviews, creating brochures and flyers, writing and publishing press releases, editing and proofreading articles and quark documents. •Interviewed sources and verified facts•Published digital, color photographs to accompany press releases•Published press releases to the VCS website•Wrote, edited and published news and feature articles for Valdosta City Schools 2014: The year in Review•Wrote press releases about events, programs, and the recent developments within the VCS system

• Submitted photographs• Published digital, color photograph on the back cover of Issue 9

Managed and operated cash register, performed basic mathematical skills, demonstrated customer satisfaction and customer service skills, maintained organization and store cleanliness.