Market leader who acquires, manages and retains profitable new home builder and developer relationships. RBC Ambassador in our local community representing RBC within the new home construction and Realty industries, negotiating partnerships and establishing strong lasting key client relationships. Develop and implement builder site servicing programs and sales routines with an emphasis on the Mortgage Specialist engagement on site.

Responsible for leading the development and execution of Residential Real Estate Lending sales strategies across the US. Oversee the end to end Real Estate Lending line of business which includes business development, sales and mortgage loan origination processing through to closing.Selected Achievements:• Member of RBC Bank’s Senior Management Operating Committee responsible for the strategic direction, business/financial performance and safety and soundness oversight of the organization. Development and signoff approval of policies and procedures relating to national Lending.• Undertook a full strategic market assessment to develop and implement a new HELOC product strategy. • Delivered best in class client experience while winning key client relationships on both sides of the border.

Oversaw all sales and business development functions, including coaching to best in class client experience, reconciliation of conflicting priorities, problem resolution, collaboration with partners, and represented RBC with COI networks, prospects, clients, employees, etc. Provided cross-functional team training, and mentoring to ensure effective client anchoring. Led, communicated and successfully executed change initiatives supporting employees through proactive communication, issue resolution and effective decision-making.Selected Achievements:• Instrumental in the growth of the Greater Toronto Region mortgage specialist team; set higher expectations and instituted recruiting and mentorship programs resulting in a 25 member team expanding to over 250 top industry professionals. • Exceeded goals throughout tenure, topping more than $1 Billion in annual sales several years in a row and earning multiple company and industry awards in recognition of performance. • Embraced and led change initiatives through creating momentum and promoting continuous improvement. • Built a highly engaged team whose employee opinion survey results were significantly better than the High Performance norm in all categories. Consistent coaching routines led to all Key Driver Items of Engagement being more than 10 points above regional and National scores.• Successfully handed off a productive sales team 5 times to rookie sales managers and then rebuilt a new team. Experienced managing teams with as many as 55 direct reports and over 100 downstream staff.• Consistently developed strong, sustainable relationships with partners and executive decision makers of leading Realty companies. Recognized by our Regional President for having one of the strongest partnerships with our Integrated Markets RVP and branch teams.

Promoted from assistant manager to product manager in 18 months. Developed sales, marketing and branding strategies for all personal financing product lines. Designed and implemented creative product marketing campaigns working with in-house experts and ad agencies. Delivered sales programs and advised senior management throughout Ontario on implementation of local market sales campaigns. Partnered with both regional and national Group Risk management. Wrote, approved and published policy and procedures for all personal financing products within Ontario District.Selected Achievements:• Consistently grew market share and revenue while decreasing costs through continual communications and liaison efforts with head office functional management teams, field area management and branch sales team members.