Regional Sales Manager, Mortgage Specialists
Greater Toronto Region
Oversaw all sales and business development functions, including coaching to best in class client experience, reconciliation of conflicting priorities, problem resolution, collaboration with partners, and represented RBC with COI networks, prospects, clients, employees, etc. Provided cross-functional team training, and mentoring to ensure effective client anchoring. Led, communicated and successfully executed change initiatives supporting employees through proactive communication, issue resolution and effective decision-making.Selected Achievements:• Instrumental in the growth of the Greater Toronto Region mortgage specialist team; set higher expectations and instituted recruiting and mentorship programs resulting in a 25 member team expanding to over 250 top industry professionals. • Exceeded goals throughout tenure, topping more than $1 Billion in annual sales several years in a row and earning multiple company and industry awards in recognition of performance. • Embraced and led change initiatives through creating momentum and promoting continuous improvement. • Built a highly engaged team whose employee opinion survey results were significantly better than the High Performance norm in all categories. Consistent coaching routines led to all Key Driver Items of Engagement being more than 10 points above regional and National scores.• Successfully handed off a productive sales team 5 times to rookie sales managers and then rebuilt a new team. Experienced managing teams with as many as 55 direct reports and over 100 downstream staff.• Consistently developed strong, sustainable relationships with partners and executive decision makers of leading Realty companies. Recognized by our Regional President for having one of the strongest partnerships with our Integrated Markets RVP and branch teams.
