Watesha Aime, Aic, Ains Email & Phone Number

- Promoted or transferred three times in five years to lead teams of adjusters handling low-severity claims across casualty, auto, and homeowner business lines. - Train, coach, and mentor personnel in investigation, medical terminology, negotiation, customer service, and case strategy. Identify strengths, improvement areas, and growth opportunities in quarterly reviews.- Collaborate with Branch Manager to determine strategies, apply best practices, and manage clients’ expectations for complex issues and new policies.- Ensure technical accuracy and appropriate usage of Request for Authority (RFA); grant approval to support adjusters in processing and disbursing timely payments.- Build and manage relationships with external stakeholders, including contractors and attorneys; negotiate repair estimates and pricing on behalf of insured members.- Partnered with Dallas branch to re-distribute staff responsibilities among branches and improve workload manageability; created internal assignment system to determine outsourcing viability.

- Recruited based on technical experience to manage intricate claims involving auto accidents, dog bites, and homeowner incidents, including injuries, amputations, disabilities, and fatalities. - Determined claims’ values and settlement ranges by conducting thorough research of economist reports, engineer reports, medical record/bills, and claimants’ personal claim history.- Organized/managed electronic claim files; accurately and concisely conveyed information to examiners.Advised legal defense counsel on key cases. Attended mediations and trials; participated in depositions.

- Promoted from Associate Adjuster (1/2012-7/2012) to Claims Adjuster within six months; travelled extensively in Houston area to investigate accident scenes across insurance lines. - Made liability determinations, wrote estimates, negotiated/settled bodily injury claims, and submitted detailed RFA documentation as necessary.