Watis S. Email & Phone Number

Bangkok Metropolitan Area

Thailand

Responsible for sale of services business which included food process equipment and aseptic filling machine.

Bangkok Metropolitan Area, Thailand

- Drive and improve customer's operational efficiency through the effective issue resolution of technical issues, proactive sale/delivery of service products and focus on continuous improvement.- Responsible to manage and support key customers in Food and Beverage Manufacturing sectors- Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root-cause eradication- Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance- Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers- Proactively monitor customers' operational performance and drive implementation of improvement activities- Hold regular operational meetings with the customer to review performance based on KPIs and identify improvement/actions- Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships

Bangkok Metropolitan Area, Thailand

• Coordinate maintenance activities with customer and internal delivery organizations.• Communicate maintenance results and value delivered through the services to customers• Monitor the results of customer satisfaction surveys.• Provide information about customer needs and requirements as input to pain analysis, site profile and analysis of service potential to Key Account Team.• Drive proactive identification of all potential improvements in the customer operations and log as sales opportunities• Proactively approach customers for new services based on customer information (e.g. running hours and installed base)• Monitor and analyze scope of service contract fulfillment• Receive customer call to understand the nature of the problem and forward to the support function• Continuously inform the customer about the status of issue/inquiries until close out• Have regular meetings with customers in order to strengthen the relationship, better understand their processes and identify opportunities

Lund, Sweden

Bangkok Metropolitan Area, Thailand

• Supported project installation and commissioning distribution equipment (DE) until hand over Tetra Pak packaging line to customer.• Performed preventive maintenance following TPMS (Tetra Pak Maintenance System).• Supported maintenance machine breakdown repairs throughout the week and on weekends.• Supported production lines to improve performance.• Conducted machine performance improvement, mechanical or control program modification validation.• Performed customer operation training and machine maintenance training.• Conducted material verifications and troubleshooting.

Bangpa-In Industrial Estate, Ayutthaya

I respond to maintenance machine which assembly flexible printed circuit board that use with hard disk. There are 2 kinds of my responsibility. As normal job, I support and maintain high precision machine in production line of disk drive product and in special job, I improve yield and process for quality up, cost down, capacity up, reducing waste.Responsibilities Issuing working instruction of machine Planning and maintenance machine Machine calibration as due Improving process that concerned on machine (quality up, cost down,capacity up, reducing waste) Repairing and finding out cause when machine break down Designing tooling to support machine Setting up and Confirmation new machine

Hi-Tech Industrial Estate, Ayutthaya

Canon Hi-Tech (Thailand) Limited operates as a subsidiary of Canon Inc. Responsibility to manufacture High End Inkjet Printer such as Multifunction Printer, Photo Printer. I was assigned to Design Machine to help operator assembled inkjet printer.Responsibilities Improving capacity up and decreasing operator by using machine Design Machine for supporting inkjet printer assembly Repairing when machine break down

Master Of Engineering (M.Eng.), Industrial Production Technology

Bachelor Of Engineering (B.Eng.), Mechatronics Engineering

Activities and Societies: Design & Build machine: Japanese Apricot grading system machine (Senior Project), Participate competition in TPA.