Neosho Trompler Incorporated (NTI) supplies metal components to the OEM industry: servicing the fluid power, construction, engine, agriculture, truck, off-road vehicle, transmission and paper industries. NTI is a global source for prototype, production and service parts. In addition, our sister company, Trompler Fluid Power, manufactures a complete line of industrial hydraulic pumps and cylinders. As Customer Service Manager I combined Sales/Customer Service and Purchasing to help the customers unexpected needs be realized through better management of Material Procurement.

At Walter I took the training lead roll for new employees in the team, created training instructions to make a uniform method of customer service and Maintained return records and reconciled with customer credits.

Procured material and created jobs to comply with Caterpillar COB/Kanban needs, Scheduled the shop to maintain an efficient work flow in the shop. Controlled inventory levels, reporting, and year end physical inventory. Helped Neosho Trompler gain ISO9001 status through implementation as ISO Representative.

Ensured customer on-time delivery was realized. Supported IT needs of company including the implementation of an MRP system. Coordinated Kanban materials from casting houses to customer needs. Controlled inventory levels, reporting, and year end physical inventory.