Supported the Sr. Operations Manager in day to day aspects of administrative, training, and communication of Foreman and Crew Members in connection with commercial projects for our clients in and around our Kansas City metro area. Ensured a high-level of service to clients, maintained budgets for time and materials, while overseeing the use of equipment and materials, in a safe, and professional manner. Full partnership with company leadership team to assist in development and implementation of company strategic plan. Manage the handoff between our sales team to the production team. for all project-based projects. Developed & implemented company wide training program for all new employees. Organizes and implements morning and end of day routine, daily huddles, weekly and monthly meetings with all production team members. Accolades: met gross profit goals since beginning in 2018. all crews (8) met efficiency goals of 90-110%. 2+ years of positive employee retention – turnover rate 50% or lower. Furthermore, i maintained an overall customer feedback NPS of 75 or higher. while also maintaining an overall employee survey NPS of 80 or higher.

Prospected for new customers using a "hunter" mentality via internet, phone, referrals, and networking leads. Qualified and initiated contact with potential customers at all levels. Identified and generated new sales opportunities through analysis and discovery, understanding key decision-makers and determining appropriate approaches. Partnered with internal operations teams to create solutions based on customer needs, including pricing strategies, implementation, and growth potential. Developed account relationships with contacts at multiple levels within customer organizations. Identified opportunities to further penetrate accounts by selling Freightquote's diverse service portfolio.

Assisted the Resident Life Director and Activities Coordinator with various in-office tasks:• Planned, implemented, and executed a fundraiser for the John Knox Village Foundation, raising $2,000.• RFP Processes• Trained wellness staff on improving productivity through data entry into the ICAA ProMatura database.• Optimized the Resident Life team's use of Constant Contact by creating a weekly marketing campaign highlighting upcoming events and activities. This increased resident subscribers by 40% within three months.• Maintain official records and membership rolls of member fraternities for at least five years. Distribute executive council meeting minutes to Chapter Presidents weekly. Update all officer notebooks and maintain the IFC Constitution and Policies, both in hard copy and on the website. Facilitate roundtables on Internet-based publications. Serve as a liaison with the Student Activities area in the Office of the Dean of Students to register both the IFC and fraternities as campus organizations each semester.