Eric Watland Email & Phone Number

Washington, District Of Columbia

Alexandria, VA

• Served as a liaison between the client and the Dev team in the development of new enhancements and the implementation of system change requests for multiple web applications.
• Wrote and maintained detailed requirements for multiple web applications.
• Wrote test cases for quality assurance testing and worked with clients on UAT.
• Created several training videos using Camtasia that were implemented in web applications to assist users in learning about all of the system features and how to use them.
• Conducted webinars with new users to provide training for multiple web applications.
• Created and maintained the Online Help feature for multiple web applications using Adobe RoboHelp.

Fairfax, VA

• Served as a liaison between the client and Dev team in the development of a new system and the implementaron of change requests to existing systems.
• Wrote and maintained detailed requirements for multiple web applications.
• Wrote test cases for quality assurance testing and worked with the client on UAT.
• Conducted training sessions for new users on multiple web applications.
• Created and maintained system documentation in support of multiple web applications.

Moreno Valley, CA

• Coordinated and performed the research and evaluation of claims.
• Negotiated savings and/or recovery with other insurance carriers, attorneys and members.
• Trained new associates how to investigate and process automobile insurance claims.

Starkville, MS

• Developed curriculum for undergraduate level sociology courses.
• Delivered course lectures and led classroom discussions.
• Monitored and evaluated student performance.

Moscow, ID

• Conducted lectures on course material.
• Monitored and evaluated student performance.
• Tutored students requiring assistance on course material.

Moreno Valley, CA

• Coordinated and performed the research and evaluation of claims.
• Negotiated savings and/or recovery with other insurance carriers, attorneys and members.
• Trained new associates how to investigate and process automobile insurance claims.

Riverside, CA

• Conducted requirement meetings with clients to determine the course of research projects.
• Analyzed and interpreted quantitative data.
• Wrote descriptive reports and presented research findings.
• Trained new research associates.
• Created manuals and other materials describing procedures and standards.

M.S., Industrial/Organizational Psychology

Certificate in Diversity and Stratification

B.S., Psychology

Certificate, Technical Communication