Watonya Tonkphontong Email & Phone Number

• Meet with clients who have requested a consultation with mortgage protection, financial planning, or final expense insurance• Provide best experience by advising, guiding, and working alongside clients, utilizing over 3 dozen insurance carriers to find and explain best fitted plans based on individual requests, needs, and budgets

10X Wireless Retailer

• Led a team of Store Managers and Mobile Experts to success in Sales Performance and Customer Service by achieving daily, weekly, and monthly targets• Created steady profitability through meeting targets, monitoring district payroll, minimizing shrink, and conducting weekly and monthly store audits through field visits of store locations• Provided feedback and held Store Managers accountable through consistent coaching, ensuring focus metrics were consistently reached• Actively recruited, trained, and developed Mobile Experts and Managers to maintain top future talent• Created individual development plans to lead Mobile Experts and Store Managers to their current career goals, as well as provide direction to assist in achieving their life goals

Daytona Beach, Florida

• Trained, coached, and held Mobile Experts accountability, developing improvement plans with Mobile Experts that assisted in providing top of the line customer experience and sales presentation, which led the store to exceed monthly store targets and goals across multiple metrics• Created daily objectives with Mobile Experts for readiness and adaptability on the prepare for proper communication with customers, promotional changes, visual merchandising, and operations• Securing and keeping inventory and shrink to a minimum, managing cash

Ormond Beach, Florida

• Coached, counseled, and led a team to achieve and exceed sales and profit targets in bottom line merchandise, as well as expanded mobility platforms• Maintained daily, weekly, and monthly operations across multiple store units, including minimizing store’s controllable areas and shrink on the loss prevention scale, which secured top and bottom line revenue• Actively recruited, hired, and trained Store Managers and Sales Representatives• Assisted store locations in building a loyal customer base through customer service and creating a welcoming atmosphere• Make rounds of weekly store visits to observe, provide feedback, and audit to ensure store visual appearance is to expectation

0215 Life, Annuity, And Health Insurance, Insurance

Associate Of Arts (Aa), Social Work, A

Activities and Societies: Drug & Alcohol classes Orchestra Creative Writing

Associate Of Arts (Aa), Counseling Psychology, A

High School Diploma