Robert Watson Email & Phone Number

Peoria, AZ, US

• Revamped customer service operations to enhance efficiency and customer satisfaction.
• Developed and implemented SOPs, FAQs, and customer service policies for standardization.
• Managed remote customer service teams, improving performance through training, metrics, and feedback.
• Collaborated with vendors and cross-functional teams to resolve escalations and enhance workflows.
• Used data analytics to improve CRM processes, streamline operations, and increase repeat business.
• Drove sales by identifying customer needs and providing tailored solutions, upselling, and cross-selling products.

• Managed customer support by addressing client inquiries and ensuring a positive experience.
• Assisted with sales coordination to drive growth and streamline processes.
• Handled bookkeeping tasks, including accounts payable, receivable, and reconciliations.
• Maintained constant communication and attention to detail while balancing multiple priorities.

• Managed a $12M AR portfolio, recovering over $1.5M annually in overdue balances while driving sales growth through strategic customer engagement.
• Reduced delinquency and DSO rates through proactive communication, tailored payment plans, and identifying opportunities for upselling and cross-selling products.
• Trained and mentored staff on AR, AP, customer service protocols, and sales techniques to enhance customer retention and drive repeat business.
• Handled escalations, negotiated payment arrangements, and maintained a high resolution rate, identifying opportunities for sales and improving customer satisfaction.
• Prepared detailed monthly financial reports, performed cash applications for account reconciliation, and collaborated with sales teams to align billing processes with sales goals.
• Applied skip tracing techniques to minimize write-offs, maximize recoveries, and uncover potential for sales leads from delinquent accountss.

Sacramento, CA, US

• Oversaw a $52M portfolio and supervised a team of credit analysts, recovering $10M annually.
• Managed billing, AR, and AP processes, serving as a de facto accounting manager.
• Reduced overdue balances and high-risk accounts through risk assessments and payment arrangements.
• Conducted team training, enhancing compliance and collections efficiency.
• Collaborated with sales and customer service teams to resolve disputes and improve client retention.
• Prepared documentation for financial processes and supported internal audits and strategic planning.

Tempe, AZ, US

• Provided frontline support to clients using a SaaS-based accounting system, ensuring seamless adoption and operational success while identifying sales opportunities for product upsells.
• Recommended tailored solutions to enhance software capabilities, increasing customer satisfaction and driving additional revenue.
• Assisted clients with account-related inquiries, including credit management, account resolution, and payment processing, while building strong relationships to foster repeat business.
• Onboarded new users, ensuring a smooth transition and highlighting key functionalities to maximize software adoption and usage.
• Collaborated with cross-functional teams to resolve client challenges, collect product feedback, and support sales growth through customer insights.

• Revamped and documented Standard Operating Procedures (SOPs), improving efficiency and consistency in credit operations.
• Managed a small portfolio of over $3M, ensuring effective credit risk management and timely collections.
• Developed and implemented documentation and processes to streamline credit applications, account reviews, and dispute resolution.
• Worked cross-functionally with sales and operations teams to align credit practices with business objectives and support overall company growth.
• Focused on maintaining strong client relationships while balancing risk management to minimize write-offs and delinquencies.

Washington, DC, US

• Served as a Master at Arms in the U.S. Navy, managing and leading teams in high-pressure, fast-paced environments.
• Supervised and trained junior personnel, fostering a culture of accountability and discipline while ensuring mission readiness.
• Led security operations, coordinated logistics, and ensured adherence to protocols, demonstrating strong leadership and decision-making abilities.
• Developed and implemented training programs, improving team efficiency and operational performance.
• Effectively managed resources and personnel, adapting to dynamic situations and driving successful outcomes under challenging conditions.

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Abus, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services