Elizabeth Watson Email & Phone Number

Virginia Beach, Va, Us

Virginia, United States

• Cultivate positive shopping experience for customers using communication and intrapersonal people skills.• Support sales floor and cashier training.• Handles complex customer service situations with a sense of urgency and escalates service issues when appropriate.• Create a culture of promoting DSW loyalty program among management team, colleagues and customers.• Other Duties as assigned by the store manager or other supervisors.

Duties and Responsibilities• Models CEL behaviors, leading associate engagement. Drives associate engagement and implementation of financial plans to maintain KPI performance on a daily/weekly basis. Meets metric based goals by reinforcing behaviors that support the company service model.Provides recognition and feedback to improve performance. Responds to customer requests and/or feedback with a high sense of urgency. Manages timekeeping system of all associates.• Participates in and supports associates in merchandise placement and shipment processing during the #prepped process.• Ensures implementation of inventory and pricing directives. Completes all tasking related to the daily opening, closing, and operational tasks of the store. Adheres to daily store cleaning, recovery and maintenance standards.• Performs other duties as assigned by the Store Manager or other supervisor.Skills and Competencies:• Ability to manage in ambiguous situations to resolve internal and external conflict• Ability to develop collaborative working relationships• Ability to recognize what is critical and take action• Good verbal and written communication skills• Proficiency in base computer use, including Outlook and MS Word or word processing program• Proven ability to train and motivate others• Time management

Duties and Responsibilities-Maintained a clean and organized office daily-Answered phones and transferred calls to correct person or voicemail.-Screened calls for authenticity -Checked Calendar and email for events and meetings in preparation for day-Handled all incoming and outgoing USPS mail-Recieved FedEx & UPS packages to deliver to recipient -Greeted guests upon entry -Cleaned and restocked the kitchen nightly -Restocked the printers with correct paper daily-Prepared the office for closing nightly