- Developed team success processes that lead to improvements to coding and meeting deadlines- Headed the QA team being a point of contact for individuals and stakeholders- Fixed bugs and other web and backend enhancements leading to improved UX and UI -- AngularJS, TypeScript, C#- Led the creation of the Cypress framework and test templates improving confidence within the app- Built tools using Python to increase productivity and do team data analysis to continue team improvements- Led Accessibility testing effort and analysis to meet or exceed AA standards

- Led development of automated tests for Sprout's Customer Care products. Leveraged: Cucumber, Selenium, Cypress, Espresso- Drove the implementation of a major gap in automated testing by developing backend API test using REST-Assured and Postman- Created knowledge sharing documentation using Confluence, Jira and Google Docs- Drove discussions around risk management with engineering and product teams throughoutfeature development- By leading agile discussions, pre-mortems, and exploratory testing sessions, I helpedteams discover multiple stop-ship bugs or completely revamp features- Provided valuable design feedback on new features and products- Created spreadsheet models and dashboards to analyze support bug patterns. These reports enabled engineering teams to reduce repeated support bugs- Owned QA process of 6 Teams ranging from 5 - 8 people- Supported web team in deployment of app to production- Developed department quality improvements: Digital Cleanup, Morally-uplifting Data- Utilized testing heuristics to identify defects- Utilized TestRail for Test Plans and Test Case creation and execution

- Utilized testing heuristics to identify defects- Created Test Plans and Regression documentation in Confluence and Jira- Developed End to End Automation for the Sprout Social web app using: Java, Cucumber and Selenium

- RESTful Web Service API testing- Developed test tools using JavaScript/HTML5 - Maintain/ Debugging on Python-based Automation- Worked on teams using Waterfall and Scrum/ Agile method (Working with both teams that were onsite and remote)- Provided tester’s perspective in the early development of new features- Black Box testing on Set Top Box (Functional, Exploratory, Smoke, Regression, GUI, and UAT testing)- Utilized SQL commands- Document and execute test cases and plans- Review and provide feedback on internal specifications and external documentation- Developing and maintaining Test Scripts and Test Case- Experience with ISO 9000 requirements

- Managing and Producing quality media experiences for consumers- Decided the direction of the company- Interfaced with clients and distributors

- Managed Smoke Test team - Verifying daily builds with 2 people under me- Managed Exploratory Test Team - Tasked team of 6 with different exploratory situation to simulate users - Created and monitored team performance/ metrics - Instituted processes to increase team moral- Acted as Floating lead as needed to help out other leads- Black Box testing on Firefox OS- Worked with Shell Scripts to improve bug writing- Defined Test Case Specifications and Test ProcedureTested:Mozilla Firefox Mobile OS

- Managing Multiplayer Pit- Writing and Regressing Issue- Point of Contact for Certification- Assisted with Lead dutiesTested:Guardians of Middle-Earth

- Web testing on all major browsers for MAC and PC- Testing on Online and Offline Sites- Writing/ Running test cases- Writing and Tracking defects

- Writing and tracking Bugs- Writing test cases - Guided ad-hoc- Black Box testing( on Xbox 360, PC, PSP, DS, Wii, PS3, PS2)Tested:Aragorn's Quest, Batman Brave and the Bold, Mortal Kombat

- Tested PC and MAC offline Flash games- Tracked and Wrote bugs in Mantis

- Test Case Writing- Test Specification writing- Adhoc and Directed Testing- Report writing - Regression TestingTested:Fear 2, Aragorn's Quest, Lego Rockband, and Scribblenauts

- Ran Pre TCR’s. - Compatibility testing on computers, running through 160 computers per test- Used Product Studios to manage and write bugs- Black Box testing on Xbox 360Tested: Fable 2, Halo Wars, Gears of War 2, Banjo Kazooie: Nuts and Bolts, Ninja Gaiden 2, Too Human, XNA software, and many XBLM Games

- Basic Blackbox testing on software- Bug writing and tracking- Testing on the WiiTested:Wii Contest Channel, Mario Kart Wii, and Super Smash Brother Brawl