• Manage a team of technical system engineers responsible for all internal support systems, such as the IT ticketing system, IT collaboration tools, CRM system, and system monitoring tools.• Manage a team of technical project managers focused on IT Infrastructure projects using waterfall, agile, or SAFe scrum methodologies, depending on the project and team needs.• Direct the work of a Managed Service Provider (MSP) and coordinate staffing between our MSP and internal resources, serving as the technology lead and product manager.• Review, recommend, implement, and maintain enterprise level technical systems, processes, and solutions.• Responsible for the Technology Services budget and software licensing, including regular audit and financial reviews.• Facilitate organizational change management within the IT Infrastructure team and for technical projects impacting the organization.• Establish relationships with software and technical service vendors and meet regularly with vendor representatives and ACT’s Vendor Management Office to ensure licensing and pricing is in line, and ensure we are using solutions effectively and efficiently.• Facilitate IT Tools Governance meetings to ensure that tools and processes are aligned across the enterprise and serve as a member of the Information Security Governance and ITIL Governance teams.• Serve as a System Administrator for ServiceNow and the Atlassian suite of products (Jira, Confluence, and Bitbucket).

Manage a team of technical system engineers responsible for all internal support systems, such as the IT ticketing system, IT collaboration tools and system monitoring tools. Direct the work of a Managed Service Provider (MSP) and coordinate staffing between our MSP and internal resources, serving as the technology lead and product manager.

Managed a small group supporting our IT Ticketing and phone systems. Responsible for managing projects assigned to our IT Managed Service Provider. Served as a ServiceNow System Administrator and Product Owner.

Provide change management and organizational development support for Corporate Systems. Facilitate, coach, and apply knowledge of methodologies and tools that address the people side of change and drive the achievement of envisioned business outcomes.

Technical Project Manager focused on IT Infrastructure projects including implementation of the Cisco Collaboration Suite of products, Oracle E-Business upgrade to R12, and implementation of Microsoft Exchange 365.

Managed IT projects including the restructure and consolidation of the IT call center staff into a single European data center.

Directly managed a small team responsible for code deployments. Oversaw and coordinated monthly code releases, emergency deployments, managed audit requirements for deployment.