As Principal Advisor at 80|20 Principals, Kathryn leverages her expertise to offer strategic advisory services and execution assistance to technology companies, consultancies, and investors in the data & analytics space. Through her bespoke approach to tailoring her clients’ product, people, programs, and go-to-market investments, Kathryn unlocks their paths to greater market share and increased customer satisfaction, retention, and growth.

As Interim Head of Customer Success at Coalesce.io, Kathryn led the creation of the company’s initial post-sales engagement and support frameworks after its Series A funding. She built and managed the foundational customer-focused team, and implemented cutting-edge technologies and approaches to maximize efficiency while enhancing the customer experience. Kathryn’s focus on best-in-class yet cost-effective solutions significantly boosted customer satisfaction and played a crucial role in securing positive feedback during Coalesce.io’s successful Series B fundraising which closed in April 2024. Her strategies not only improved the company’s current customer health, engagement, and happiness, but also put in place a foundation that is scalable to meet the needs of Coalesce.io’s expanding customer base while nimble enough to adapt to evolving market trends.

Kathryn led teams of Sales Engineers deployed globally in key go-to-market regions to build out the Snowflake ecosystem. These teams focused on recruiting and technically ramping new partners for enterprise and vertical GTM and developing, integrating, and promoting the technical relationships, capabilities, value propositions, competitive positioning, service offerings, and solutions of the partners in the Snowflake Partner Network.In this role, Kathryn also worked with her fellow partners & alliances leaders to define the structure, scope, requirements, and incentives of the Snowflake Partner Network program.

As a Solution Architect, Kathryn engaged with Snowflake customers across the Americas to define their data strategies, onboard their data teams and enable them on good practices, develop and implement their data platform architectures, and complete resource, performance, and consumption optimizations, and accelerate time to implementation.

As a Partner Solution Architect at Snowflake, Kathryn focused on the post-sales successes of the services partners in Snowflake’s ecosystem. In her tenure in this role, Kathryn developed the training curriculum and materials and the certification examination that became the foundations of Snowflake’s current Fundamentals training course and SnowPro Core certification and delivered these offerings to partners via four-day intensive boot camps globally. Additionally, she completed solution and architecture reviews and fielded account-based escalations and developed remediation plans.

As Red Pill Analytics’ Delivery Director, Kathryn defined the "whys", "wheres", and "hows" of Red Pill Analytics' rapid, iterative delivery approach, onboarded new Red Pillians to the company's agile-driven methodologies, and managed multiple engagements and project teams across Red Pill Analytics' portfolio. In addition, she deployed as a senior technical resource to deliver strategy and data modernization assessments, define solution architectures, and complete hands-on-keyboard development atop legacy and emerging database, data integration, and analytics technologies with a special focus on emerging cloud technologies. She developed training curriculums and materials for full-stack data integration and analytics technologies for delivery to clients and the general public, and shared agile and technical knowledge via blogging and speaking at technical and industry conferences.

As the only Solution Architect for Perficient's Oracle Healthcare Practice, Kathryn designed end-to-end analytics platforms atop Oracle technologies, ensured engagement execution and client satisfaction in accordance with design and scope, and focused on maximizing genetic, quality, operations, revenue cycle, budgeting, supply chain, and costing insights for top-tier health systems across the United States.Outside of customer engagements, Kathryn responded to requests for proposals (RFPs), designed and developed pre-sales assets and conference demos, and participated in on-site pre-sales and sales meetings and demos.

As a Business Intelligence Specialist at Hess, Kathryn developed Hess’ standards for data integration, data management, reporting, and internal analytics content delivery. When Hess kicked off a major initiative to rebuild their SAP environment, Kathryn led the business intelligence and reporting assessment, data migration plan, and redesign exercises for the rebuild.Kathryn also teamed with Hess’ North Dakota unconventionals asset team to develop an integrated data mart and process-driven web-application around oil exploration & production data that highlighted key scheduling, volume, downtime, cost, and safety metrics, allowed user commentary, and pulled in supporting documents from originating source systems.

As a Business Intelligence Consultant to MD Anderson, Kathryn advised MD Anderson executives during their assessment and selection of an enterprise data integration, storage, and analytics platform and mentored the newly established data platform team on strategy, product configuration, development, best practices, and issue resolution. She developed the initial business intelligence standards documentation, user guides, and training materials and collaborated with clinicians, researchers, and business and IT leadership to define information requirements and develop strategically targeted analytics specifications.Kathryn also completed hands-on data integration and analytics activities, analyzing unstructured data from patient records to uncover trends in cancer occurrence and survivability rates vs. severity of disease, treatment measures, and environmental factors, and teamed with Head & Neck surgeons and researchers to deliver an interactive application that afforded clinicians the ad-hoc ability to define cohort groups, investigate trends and contributing factors within each group, and refine treatment plans.

As Ochsner's first Business Intelligence Lead & a Revenue Cycle Analyst, Kathryn identified & evangelized the organization’s need for a modern data platform and led the product assessment, selection, installation, implementation, and initial development activities. Within the first year, she grew this initiative to a 15-person strong effort which rolled-out multiple unprecedented System-wide dashboards aimed at increasing patient volumes, improving throughput, highlighting physician coding discrepancies, and increasing organizational revenue.