Salesforce Implementation Senior Consultant and Project Manager of various Salesforce projects for the Federal Government.

Implementation of various Salesforce projects such as a Hire and Recruit platform for a large Federal organization, using custom Salesforce Lightning apps and objects. Configuration Specialist for a Call Center application, using Salesforce Console and implementation of Salesforce Knowledge. Developed requirements to create an API portal for external developer users.

Agile Developer, primarily coding in Java, Javascript, and Angularjs for the United States Citizenship & Immigration Services Department of Homeland Security (USCIS/DHS).

Web Development Immersive Graduate in Washington, D.C., Completed over 480 hours of Full Stack Web Development instruction.

Oversaw day-to-day administration of all software and hardware for a staff of 15+, primary as the Salesforce Administrator. Other achievements included being the approval of all technical updates, facilitated weekly training on various technical topics for staff, improved Groundswell's technical infrastructure by introducing plugins, website integrations, and expanded its digital presence by 125%+.

Promoted into Senior Level Support Analyst within 6 months of employment, I guaranteed client satisfaction on every request, boosting a 98% client satisfaction rate.

One of the two selected into a highly competitive two year rotational leadership program and gained exposure to core company processes, technologies and senior leaders.