• Provided leadership, trained, managed, and mentored a team of 10 to 15 part- and full-time designers to drive sales by facilitating new training and motivating teams to achieve optimal performance. • Engaged customers by developing, creating, scheduling and presenting presentations and demonstrations given in-home, in-store, or virtually.• Provided excellent customer service for new and returning customers with quick turnaround and follow-up via telephone, email, social media or text.• Sole point of contact for customers from design process, purchase, scheduling installation and afterward for any customer service issues.• Met deadlines by prioritizing assignments and using standardized policies and procedures.• Lead generation and follow-ups of both inbound calls and outbound calls using market research, email, telephone and social media resulting in an increase of 15% in sales.• Used interpersonal skills and collaborated with key stakeholders in finance, technical support, project managers, design, and installation services to streamline processes, reducing project completion time by 15% and enhanced cross-functional communication.• Lead 25 to 30 customers projects, maintained and updated information daily using CRM software Salesforce starting as a lead, and finishing after product is installed. • Worked with technical support to troubleshoot and resolve technical issues.• Exhibited an eye for detail and timeliness in communications, both written and verbally.• Executed innovative sales strategies, driving over $1.3 million in annual revenue by targeting high-value clients and optimizing follow-up processes using CRM software.• Directed coordination efforts between over 30+ customers and outside vendors for custom closet installation, enhancing operational efficiency by 30% and boosting revenue by $350K quarterly through streamlined scheduling and communication. • Employed data analysis tools to check and assess KPI metrics for ongoing improvement.

• Managed, mentored and provided leadership to a team of 25 full- and part-time Design Specialists, Specialists, and Generalists. • Ensured the sales floor ran smoothly each day by delegating tasks to the sales team. • Communicated and handled customer issues – in-store, via telephone and online. • Counseled clients on design advice, space planning, and selection of solutions and finishes. • Implemented successful sales techniques that contributed to achieving store objectives and enhancing customer satisfaction.• Fostered team collaboration through open communication and shared goals to enhance overall performance.