Michael Watts Email & Phone Number

Alcester, England, United Kingdom

Alcester, England, United Kingdom

Leading, managing or coordinating on projects related to supporting our teams through their places of work and equipment. Including Facilities Management, Health and Safety, Soft works, Compliance, Procurement, Relocations, Analytics and Process Design.

Alcester, England, United Kingdom

Birmingham, England, United Kingdom

Selly Oak

Coventry, United Kingdom

Simultaneously managing one established residence whilst mobilising another for separate clients, both with lean models and individual challenges. Responsible for FM, H&S, Resident Engagement, P&L, Sales & Marketing.

Central Europe

Eurocamp & Al Fresco are Tour Operators in the European camping industry, our customers can book self catering mobile homes on 180+ partner sites. The on site teams ensure the accommodation is clean, functioning and fully equipped between changeovers, greet the customers on arrival and endeavour to assure they have the best experience possible during their stay. As an Area Manager I am ultimately responsible for the product delivery in region. My duties include;Performance Management - Conducting regular service reviews and one to ones, identifying and addressing strong performance as well as development areas.HR - Interviews, monitoring working hours, payroll, disciplinaries and dismissals, pastoral care.Logistics - Responsible for ordering and distributing stock and equipment, working with budgets. Stakeholder Management - Liaison & Facilitation for: New mobile home installations, external contractors, head office departments, partner sites agreement and relationship management, local businesses.Project work - Collating & calculating stock requirements and placing bulk orders, improving tools, processes and policies, updating and re-writing training scripts and manuals.Highlights:My area includes a flagship site of 230+ units of accommodation with a high churn, accounting for an influential amount of the company's overall performance.Experience managing teams performing various duties - Accommodation Preparation, Customer Service, Administration, Maintenance, Childrens Club Services, Seasonal "Set-up" and "Pack-down" teams.Developed multiple team members into Team Leaders and Managers.Majority of staff either of minimal previous work experience, semi-retired or students on gap years so needed a working knowledge of motivational factors and techniques.Proven track record of improving customer advocacy on challenging sites and reducing complaints year on year.Simultaneously supported 10+ teams of different sizes ranging from 1 to 30.

France

During my career as a General Manager I successfully led teams on some of the companies most popular campsites in Europe, each season performing above expectations and moving forward to the next challenge.In this role I developed my skills in people management and strategy, becoming an experienced and effective leader as well as confident in problem solving and customer service management.

Solihull

Retail - Shop front work and warehouse. Took on extra responsibility of all In-store training for new and existing team members and regular health and safety sign offs on equipment.