Spencer Lloyd Watts Email & Phone Number

Sault Ste. Marie, Ontario, Canada

Sault Ste. Marie, Ontario, Canada

Sault Ste. Marie, Ontario, Canada

Sault Ste. Marie, Ontario, Canada

• Assisting the store manager in executing store operations including inventory management. • Deploying partners and delegating tasks to create the Starbucks Experience by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. • Modelling and acting in accordance with Starbucks guiding principles.• Engage with the community while participating in and organising fundraisers. ie. Coldest Night of The Year

Sault Ste. Marie, Ontario, Canada

Change from Full Time to Part Time.

Sault Ste. Marie, Ontario, Canada

• Reporting to Senior Management of team and individual performance. • Manage shift workflow and defining shift goals, communicate objectives, and monitor team performance.• Perform all management functions to close and secure the store premises; including cash handling, deposits, end of day reporting, etc.• Training new Cannabis Specialists/Supervisors and help them understand their role and support them during their transition. • Providing feedback to Cannabis Specialists to assist with their growth in their role; as well as recognizing their talents/strengths to allow them to champion/specialize in their role.• Identify career advancement opportunities within the team through senior management consult.• Helping to resolve employee issues and disputes through active listening, empathy, and a solution based mindset. • Ensures compliance with AGCO amongst the team and self by setting/maintaining expectations in order to be compliant with cannabis laws and regulations.

Sault Ste. Marie, Ontario, Canada

• Create positive guest experiences by building loyalty and carefully considering each guest’s unique needs.• Display a strong foundation of cannabis knowledge, while showing initiative to create compelling yet convenient cannabis shopping experiences.• Consistently look for areas to make improvements to operations and business results.• Drive sales by educating guests on cannabis products and accessories.• Successfully achieve sales targets and other key business metrics.• Support with completing all tasks and duties as assigned.• Adhere to all company training, operational standards and procedures.• Ensure compliance with all company policies and programs.• Adhere to all federal, provincial and municipal legislative requirements of cannabis retailers.• Complete tasks and projects as assigned by the General Manager.

Sault Ste. Marie, Ontario, Canada

• Develop, implement and manage our social media strategy• Manage, create and oversee social media content• Stay up to date with latest social media best practices and technologies• Communicate with industry professionals and influencers via social media to create a strong network• Adhere to AGCO rules and regulations and comply with the Cannabis Act.• Collaborate with cannabis licensed producers for photos/promotional content/swag• Present new ideas/strategies to Senior Management

Sault Ste. Marie, Ontario, Canada

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. • Develop/maintain positive working relationships; supporting the team to reach common goals; listen and respond appropriately to employee concerns. • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. • Welcome and acknowledge guests to the city; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. • Managing hotel occupancy to ensure sold out nights.• Ensure adherence to Marriott International quality standards. • Enter and locate information using computers/POS systems (Opera Property Management)

Sault Ste. Marie, Ontario, Canada

• Support the operations of the bar, restaurant, patio and Starbucks outlets in the hotel.• Supported the set-up and grand opening of Starbucks outlet in the hotel. • Serve food courses and alcoholic beverages to guests in all outlets.• Set tables according to type of event and service standards. • Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. • Record transaction in MICROS system at time of order. • Check in with guests to ensure satisfaction with each food course and/or beverages. • Maintain cleanliness of work areas, china, glass, etc., throughout the day. • Ensure completion of closing duties, including restocking items, turning off lights, etc. • Present physical and accurate check to guest and process payment. • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Food & Beverage Director.• Welcome and acknowledge all guests according to company standards, anticipate and address guests, service needs, assist individuals with disabilities, and thank guests with genuine appreciation. • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. • Ensure adherence to quality expectations and standards. • Support the banquet department as necessary. • Perform other reasonable job duties as requested by the Food & Beverage Director.

Ottawa, Ontario, Canada

• Plan and operate all F&B outlets operations.• Assist in banquet operations and planning for the hotel.• Manage and lead the staff of the cafe, head bartender, and Team Lead.• Implemented breakfast buffet for the hotel.• Curated a new food and beverage menu in collaboration with a local fine food caterer. • Responsible of improving the F&B guest experience and responding to guest feedback surveys.• Responsible for the hotel beverage budget, deals and orders.• Payroll and scheduling.• Managed the social media for the cafe and curated social media content and strategy.

Ottawa, Canada Area

Assistant to the Food & Beverage Manager.Operations of Meetings & Events with the Banquets Department and the Altcétera Café!

Ottawa, Canada Area

Specialized Role: Guest Experience Management Specialist • Two-time Ottawa’s Stars of the City Nominee & High Ranking Hyatt Medallia Surveys.• Provided genuine and memorable check-in/check-out experiences for guests by expressing my Andaz.• Ability to offer local tourism information relevant to their stay.• Known for exceeding customer expectations and maintaining poise and a sense of humour in stressful situations.• Ability to train new colleagues in reservation systems such as Opera and Reserve in a positive learning environment.• Ability to confidently lead site tours within a hotel for students and potential clients.• Responsible for the overall operations and appearance of the front desk of the hotel.

Ottawa, Canada Area

Maternity Leave Coverage• Process all tour and travel reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. • Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. • Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. • Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Ottawa, Canada Area

Specialized Role: Guest Experience Management Specialist• Ensure Andaz brand standards are consistently maintained within the Front Office• Always striving to exceed guests expectations and building off of their past stays to build rapport.• Continuously search for new and creative opportunities to improve guest experience• Oversee the daily operations of the Front Office, managing arrivals, departures, group and tour needs, along with balancing room inventory.• Foster a culture where all employees are empowered to exceed guest expectations.• Coach and mentor the Front Office team by creating an environment of contagious learning and job fulfillment in a positive working environment• Directly resolve any outstanding concerns expressed by employees and guests.

Ottawa, Ontario, Canada

• Ability to learn and be able to teach others how to use Opera.• Assisted the Sales Manager with group blocking, rooming lists, contracts, and processing large transactions.• Flawlessly checked guests in and out, while listening to their needs and/or concerns.• Acted as a concierge; making flyers for our guests and showing them tourism activites based off of their interests.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Provide assistance to Porter’s Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments.• Assist with baggage as required, including pushing baggage carts• Greet and engage with passengers in and around the terminal area to offer assistance with directions, flight information and general inquiries. • Monitor and enforce carry-on baggage size requirements in accordance with Porter’s carry-on baggage control program.• Provide assistance to passengers using Porter kiosks to check-in.• Act as a Welcome Ambassador for our arriving passengers at Ottawa Macdonald–Cartier International Airport.• Assist with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers.• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Sault Ste. Marie, Sudbury, & Ottawa, On

• Assist the store manager in executing store operations during scheduled shifts. • Deploy partners and delegate tasks so that partners can create and maintain the Starbucks Experience for our customers. • Model and act in accordance with Starbucks guiding principles.• To create meaningful and genuine connections, making a difference in the customer's day.• Responsible for the preparation of a variety of customized beverage orders such as espresso drinks and coffee. Preparing all beverages to standard and hand out quality drinks every time.

Ottawa, Canada Area

• Participated in training in regards to booking agents.• Help make arrangements for employees and clients to reach out-of-town destinations.• Trained in selling flights, hotels/lodging, tours, packages, etc.• Perform clerical duties for senior travel consultants by forwarding calls, handling mail, keeping records and maintaining itineraries for travelers.

Sault Ste. Marie, On

• Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.• Ability to entertain while collecting payment from customers.• Memorize customers' food orders and enter orders into POS for transmittal to kitchen staff.• Provide guests with information about local areas, including giving them directions and local recommendations.

Sault Ste. Marie, On

• To provide safe and fun activities that emphasize safety, skill development, encouragement, while incorporating new themes weekly.• To provide extra support for children who have special needs through visual schedules, sand timers, and visual/verbal ques. • To provide a detailed schedule and letter describing the camp to the parents, along with contact information.

Diploma, Tourism & Travel

Activities and Societies: First Year Representative for Tourism & Travel students. Tourism Geography - Global (4 Semesters) Hospitality &.

Airport Administration, Tourism And Travel Services Management, 4.0

Airport Operations & Maintenance ---------------------------------------------- -Airport Maintenance Operations -Airport Equipment.

Bachelor Of Arts (B.A.) & Bachelor Of Education (B.Ed.), Music

Activities and Societies: Bachelor of Education Student Association First Year Representative Completed 2 Years

Associate Of Science - As, Aviation/Airway Management And Operations

Airport Operations Graduate Certificate