William Young Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Tier IPrimary Functions & Accountabilities- Answer Helpdesk calls and document issue and resolution in ServiceNow Incident ticketing system- Monitor and respond quickly and effectively to requests received through the IT Helpdesk- Install, test and configure new workstations, peripheral equipment, and software- Provide exceptional customer service in person, by phone or through email as appropriate while engaging with end users or providers- Resolve help desk issues including troubleshooting hardware and software issues onsite or remotely- Provide support to end users working remotely and mobile devices- Able to escalate issues that are not easily resolved- Assist other team members as needed- All other duties as assignedKnowledge, Skills & Abilities- Excellent patient-focused customer service- Deep understanding of ambulatory clinical workflow and/or medical field operations- Excellent Troubleshooting and Communications Skills- Understanding of Healthcare technologies in general- Knowledge of Windows Operating Systems 7/2010, Microsoft Office 365, Citrix, Printing, and Scanning

Hanover, Virginia

- Provide technical support to students & staff for workstation and network application issues;- Provide technical support for Network and workstation hardware and software;- Provide Level I front line support to assigned school building. May include, but is not limited to: taking directions from technology services, equipment set up, equipment tear down, printer troubleshooting, image ghosting, software installation, hardware installation, etc.;- Create work orders for Level II support and track issues to resolution;- Maintain Accurate Inventory of all computer equipment;- Assist in the development of the assigned school building's technology supply budget and administer it throughout year;- Work with Active Directory on a daily basis along with MS Suites;- Deal with a lot of printer management with the laptops and desktops around the school;- Imaging through the KACE system to any machines that run into issues with the Windows 7 & 10 OS- Work with the Axosoft ticketing system but have a firm understanding of the ticketing system- Perform other work as required.

- Captain of the Lazarus professional PUBG team, Played Video Games paid and professionally lived in California for four months of salary- I'm very skilled in time management and making sure schedules are met; very organized so that thingsmove smoothly and operate efficiently- With over 3000 hours in PUBG itself not counting VOD review

Prince George, Va

- Testing computer systems to ensure functionality meets specifications.- Assist in coding, testing, and debugging new software or making enhancements to existing software for the DoD (Department of Defense)

- Relief Pitcher in the LAA Angels Minor League System. Played all the way to Low-A. Was used on a daily basis so know what it means to be accountable and show up everyday to work and compete.