William Vargas

William Vargas Email and Phone Number

Sr. Manager, Global Service Desk at Calix - Enabling and supporting my Calix colleagues in our shared effort to change society one community at a time. @ Calix
san jose, california, united states
William Vargas's Location
Greater Chicago Area, United States
William Vargas's Contact Details
About William Vargas

IT professional with 20+ years of experience in various IT functions. I have worked at a Help Desk, as a Systems Administrator, as a Network Administrator, and IT Manager. I am currently helping transform a Help Desk team into a Global Service Desk team at Calix while providing critical IT services and support. I am focused on enabling my team to learn and grow and understand our impact on helping the Calix team fulfill our purpose.

William Vargas's Current Company Details
Calix

Calix

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Sr. Manager, Global Service Desk at Calix - Enabling and supporting my Calix colleagues in our shared effort to change society one community at a time.
san jose, california, united states
Website:
calix.com
Employees:
1216
William Vargas Work Experience Details
  • Calix
    Global Service Desk Manager
    Calix Aug 2022 - Present
    Greater Chicago Area
  • Hh Global
    Global Service Desk Manager
    Hh Global Oct 2020 - Aug 2022
    Chicago, Illinois, United States
  • Innerworkings
    Global Service Desk Manager
    Innerworkings Mar 2020 - Oct 2020
    Chicago, Il, United States
  • Boston Consulting Group (Bcg)
    It Manager - Great Lakes
    Boston Consulting Group (Bcg) Dec 2015 - Jan 2020
    Greater Chicago Area
    Responsible for the overall IT Service strategic planning, resource management, vendor management, budget management, and operations management for two Chicago offices as well as Detroit and Minneapolis offices.• Manage the IT Services team which provides support for all technology used by the consulting and administrative staff including: infrastructure, PBX, voicemail system, desktops, laptops, mobile phones, AV equipment, printers, copiers, remote access, AD, video conference equipment, etc.• Manage the relationships with the consulting practice and external vendors including telecom, AV, and systems repair services• Continuously monitor and improve service by developing staff members and partnering with the business• Provide feedback and insight to regional and global IT management teams to enhance the services offered
  • The Boston Consulting Group
    Senior It Specialist
    The Boston Consulting Group Sep 2012 - Dec 2015
    Greater Chicago Area
    Help lead a team of five local IT specialists and two remote IT specialists, focused on ensuring our team meets and exceeds local, regional, and global IT goals and initiatives. Directly involved in regional initiatives and helping improve processes.
  • Blackman Kallick Plante Moran
    Help Desk Manager/Network Administrator
    Blackman Kallick Plante Moran May 2010 - Sep 2012
  • Blackman Kallick
    Help Desk Analyst
    Blackman Kallick Jan 2002 - May 2010
  • Rocket Usa, Inc.
    Project Manager
    Rocket Usa, Inc. Jan 1999 - Jan 2002

William Vargas Skills

Sharepoint Information Technology Networking Project Management Management Consulting Management Leadership Business Process Customer Service Technical Support Training Active Directory Customer Satisfaction Team Leadership Change Management Help Desk Support Process Improvement System Administration Windows

William Vargas Education Details

  • Devry University
    Devry University
    Computer Information Systems

Frequently Asked Questions about William Vargas

What company does William Vargas work for?

William Vargas works for Calix

What is William Vargas's role at the current company?

William Vargas's current role is Sr. Manager, Global Service Desk at Calix - Enabling and supporting my Calix colleagues in our shared effort to change society one community at a time..

What is William Vargas's email address?

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What is William Vargas's direct phone number?

William Vargas's direct phone number is +131298*****

What schools did William Vargas attend?

William Vargas attended Devry University.

What are some of William Vargas's interests?

William Vargas has interest in Gaming, New Technology, Project Management, Gadgets.

What skills is William Vargas known for?

William Vargas has skills like Sharepoint, Information Technology, Networking, Project Management, Management Consulting, Management, Leadership, Business Process, Customer Service, Technical Support, Training, Active Directory.

Who are William Vargas's colleagues?

William Vargas's colleagues are Jennifer Inden, Nian Duan, Hanson Hou, Maheswar Raut, Qiang Wu, Anand Kumar, Andrew Markowski.

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