For description see https://exclusiverooms.net/

Direct and oversee the efforts of a large team of property managers and professionals to manage a portfolio approaching 3000. Raised compliance, increased retention 10 fold and increased fee income across all areas. Leading the 30 strong team by inspiring individual development to unite with a collective effort to deliver a first class customer service experience. An all encompassing role, developing the business from the inside out to deliver Arun's high customer service levels. We had some fun along the way too, some of which helped raise over £25k for Action Medical Research

Tasked with maximising the full potential of an already profitable lettings office, using well established methods of business generation and a tactful approach to grow the business.

Pearsons - an already market leading sales brand. I was assigned to take a proactive approach to brand development and modernising their approach within the lettings arena in Southampton. Working with clients of a very high net worth meant communicating at a high level to ensure a solid delivery in line with their expectations.

Overall responsibility for one of Countrywide's highest income offices in England, which allowed me to develop swiftly the skills required to make my team a key player in the city. The team was large for an office of its size with property management in house, two negotiators and two administrators. To say that we worked hard there would be an understatement, and long hours combined with barrels of fun were combined to get the right result, week in week out.

Responsible for two highly motivated teams of property coodinators, which totalled 16 individuals, 7200+ properties and one mountain of paperwork. We sat amongst another four teams within the award winning property management department that went from strength to strength growing from 8 team members to around 50 in a short time of 3 years. Pure exposure to a portfolio that size, both regionally and nationally meant it accelerated my personal and professional development and I was very grateful for the steep learning curve.My greatest achievements were developing four of my team members into senior coordinators, and two into successful team leaders during my time with Your Move.

Assisting with the management of a multi site operation including new builds, single and double storey extensions. Coordinating supplies, contractors, tendering for new and existing work and holding regular site meetings, all to ensure a smooth delivery for our customers.