I have handled ideation, creation and dissemination of marketing collateral and campaigns across digital channels for B2B and B2C clients to promote Amundi’s cross-border investment products and enabling our Sales teams to access all the relevant content about our products through a variety of platforms and channels. • Provided training in various platforms, such as Seismic, EZ-Publish, Nuxeo, etc. Achieved experience in financial markets and investments within an International and… Show more I have handled ideation, creation and dissemination of marketing collateral and campaigns across digital channels for B2B and B2C clients to promote Amundi’s cross-border investment products and enabling our Sales teams to access all the relevant content about our products through a variety of platforms and channels. • Provided training in various platforms, such as Seismic, EZ-Publish, Nuxeo, etc. Achieved experience in financial markets and investments within an International and fast-paced environment • Gained exposure to the broad aspects of Marketing including marketing & communications and digital strategy. I have attained first-hand knowledge of how to develop communication strategies, campaigns and digital content that promote Amundi’s cross border products and are appropriate for B2B and B2C channels.My Key Responsibilities include, but are not limited to the following:• Marketing material: assist in the production, update and compliance review of marketing documents and campaign materials (B2B, B2C) for the cross border product range (for e.g. presentations, teasers, flyers, brochures, best ideas booklet).• Best-in-class materials: work with the Communications team to continuously benchmark and the standard and quality of our content and templates including competitor benchmarking.• Website & Intranet management: assist in editing, writing, and publishing website copy using CMS (EzPublish). • Editorial for Digital channels: create content for mixed digital channels e.g. email, social, video. Creating promotional mails in email marketing automation tool (SmartFocus).• Digital Asset Management: graphic design using Adobe suite of packages, and pages on Ez Publish.• Analytics: manage KPI reports to measure all marketing activities and determine improvements – websites and email marketing.• Project Management: provide support for different marketing and commercial initiatives as needed. Show less

Waving @ Emerging TechnologiesI have explored the changing nature of the workplace, learned how to recognise, generate, and communicate opportunities. I have developed an entrepreneurial mind-set, thus increasing my value to potential employers, and have also positioned myself to plan a venture of my own.

• Issuing Regulatory Letters to private and SME account holders. Being responsible for managing 3 different systems: GALT (Guarantor Arrears Letter Tracker); TALT (Third-party Arrears Letter Tracker) and Guarantor SME (Small and Medium Enterprises Tracker). • Doing Quality Assurance and supporting all AIB branches with additional checks and in relation to decision making regarding unusual business and personal customers in financial difficulties.

Responsible for organizing all mortgage and F&L (fulfillment) file systems from manual to digital (over 4000 records).

• Processed debit and credit card customer payments.• Responded to approximately 50 customers daily, solving their queries regarding installation of our products, especially the accountancy software.• Ensured I solved efficiently all customer complaints and professionally.• Recorded customer feedback from surveys, having a 90% customer satisfaction.• Explained complex technical issues in simple terms to clients.• Completed daily reports in Excel, using complex financial and… Show more • Processed debit and credit card customer payments.• Responded to approximately 50 customers daily, solving their queries regarding installation of our products, especially the accountancy software.• Ensured I solved efficiently all customer complaints and professionally.• Recorded customer feedback from surveys, having a 90% customer satisfaction.• Explained complex technical issues in simple terms to clients.• Completed daily reports in Excel, using complex financial and statistical functions.• Improved the waiting time in the phone queue for clients from 4 minutes to 3 minutes by introducing new options from which they could chose. Show less

• Utilised 3 languages: English, Spanish and Portuguese (both written and spoken).• Translated procedures and website articles from English to Portuguese and Spanish.• Used time management and problem-solving skills with showed ability to manage multiple tasks working with Outlook, Zendesk, dashboard and live chat platforms.• Promoted mobile credit campaigns, up-sold and cross-sold products where possible increasing sales by 5%.

• Developed 2 “Ryanair Crew Welcome Packs” for 2 Ryanair bases: Las Palmas and Santiago de Compostela.• Made sure the 2 above booklets would provide important FAQ to Cabin Crew queries.• Followed the client's demands, researched, brainstormed and studied crew surveys and ideas.

• Rescheduled passengers affected by flight interruptions or cancellations.• Assisted passengers as needed through arrival and checked in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.• Directed passengers through Customs, Immigration, and quarantine as required.• Verified an average of 200 Passports & VISA Checks.

• Made public address announcements as required, including closing flights.• Assisted colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) were made available for loading upon departure and delivery to passengers upon arrival.• Complied with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.• Complied with Swissport Standard Operating Procedures… Show more • Made public address announcements as required, including closing flights.• Assisted colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) were made available for loading upon departure and delivery to passengers upon arrival.• Complied with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.• Complied with Swissport Standard Operating Procedures (SOP’s).• Operated computers and specialist equipment such as air-bridge, scanners and airline specific software.• Produced work-related documentation when required.• Maintained the highest standards of safety and security at all times.• Assisted with passenger Marshalling (on the ramp). Show less

• Produced Outdoor and image branding for the students “Fame Magazine”.• Developed images and banners as per instructions for the magazine social media page.• Followed directives provided by the magazine author, i.e. specific figures and colours.

• Worked within a team of 6 elements, composed of 2 flight and 4 cabin crew members.• Developed my team player qualities on the briefing and debriefing of each flight with the crew. Daily, we had 4 flights a day, sometimes 6 flights a day (i.e. triple London-Dublin sector).• Greeted and assisted up to a maximum of 189 passengers and 19 infants per flight as they board and exit the plane.• Provided special attention to PRMs, children and elderly.• Opened and closed the bar and… Show more • Worked within a team of 6 elements, composed of 2 flight and 4 cabin crew members.• Developed my team player qualities on the briefing and debriefing of each flight with the crew. Daily, we had 4 flights a day, sometimes 6 flights a day (i.e. triple London-Dublin sector).• Greeted and assisted up to a maximum of 189 passengers and 19 infants per flight as they board and exit the plane.• Provided special attention to PRMs, children and elderly.• Opened and closed the bar and duty-free stocks, filled the inventory sheet, produced written flight reports after completing a journey.• Sold duty-free commercial goods, cross sold products, pursuing sales targets (increased the average spent per passenger to 3euro), served meals and refreshments, accepting cash and debit card payments.• Checked the condition and provision of emergency equipment and information for passengers.• Demonstrated emergency equipment and safety procedures.• Prepared to deal with emergencies, following the crew training drills. Trained to administer first aid.• Supplied passengers with newspapers, magazines and in-flight entertainment. Show less

• Built up a customer network and maintained relationships with new and recurrent customers.• Maintained records of all sales leads and/customer records.

Specialized service for racking and assembly of stage equipment. Support to front and backstage areas of indoor and outdoor shows.