It Service Desk Engineer
Current
Aug 2024 - Present
Who is Jt Bell? Overview
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Quick answer
Jt Bell is listed as IT Service Desk Engineer @ Tosca at Tosca, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Jt Bell.
Jt Bell previously worked as IT Service Desk Engineer at Tosca and Service Desk Technician at Stone Resource Group. Jt Bell holds Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences, General from Georgia State University.
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Email format at Tosca
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Tosca
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Profile bio
About Jt Bell
Aspiring Systems Administrator with a history of working in the information technology industry. Skilled in Customer Service, Technical Support, ITIL, Active Directory, and Troubleshooting. Recent graduate of Georgia State University where I earned my Bachelor of Business Administration (B.B.A.) in Computer Information Systems.
Listed skills include Leadership, Information Technology, Windows Server, Dell Kace, and 25 others.
Current workplace
Jt Bell's current company
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8 roles
Jt Bell work experience
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Service Desk Technician
• Provide quality technical troubleshooting services to enhance end user experience.• Provide both in-person & remote support to users with technical issues & questions.• Identify major technical issues which hinder user productivity.• Develop troubleshooting steps to resolve routine technical issues and provide steps for further prevention of issues.• Order new equipment for employees upon request (and approval depending on purchase amount)• Prepare inventory laptops for deployment to on-boarding employees.• Create support tickets with Dell Support to maintain and repair hardware related issues.• Report, document, & escalate network outages to network teams and provide support where needed.• Work with specialized teams to resolve company-wide technical issues and develop new solutions.• Create and disable user accounts upon submission of requests from HR, including the enabling legal holds for data retention.• Manage the lifecycle of equipment of service center sites throughout North America to ensure production equipment is up-to-date• Ensure acquisition of company equipment from offboarding users• Test software and procedures to document issues prior to deployment to end users
Feb 2024 - Aug 2024
Tier 2/3 Phone Support
• Provide quality technical troubleshooting services to enhance end user experience.• Provide both in-person & remote support to users with technical issues & questions.• Investigate escalated issues deemed severely problematic & escalated by Tier 1 Support• Identify major technical issues which hinder user productivity.• Develop troubleshooting steps to resolve major technical issues and provide steps for further prevention of issues.• Order new equipment for employees upon request (and approval depending on purchase amount)• Prepare inventory laptops for deployment to on-boarding employees.• Create support tickets with Dell Support to maintain and repair hardware related issues.• Report, document, & escalate network outages to network teams and provide support where needed.• Work with specialized teams to resolve company-wide technical issues and develop new solutions.
Dec 2023 - Feb 2024
Desktop Support Technician
• Provide quality technical troubleshooting services to enhance end user experience.• Provide both in-person & remote support to users with technical issues & questions.• Order new equipment for employees upon request (and approval depending on purchase amount)• Prepare inventory laptops for deployment to on-boarding employees• Create Active Directory & Microsoft Exchange accounts for on-boarding employees• Create support tickets with Dell Support to maintain and repair hardware related issues.• Report, document, & escalate network outages to network teams and provide support where needed.
Jan 2023 - Nov 2023
It Equipment Coordinator
• Provide quality technical troubleshooting services to enhance end user experience• Provide both in-person & remote support to users with technical issues & questions• Create documentation of best practices for technical procedures & processes such as new software deployments, purchasing procedures, equipment standards• Order new equipment for employees upon request (and approval depending on purchase amount)• Prepare inventory laptops for deployment to on-boarding employees• Create Active Directory & Microsoft Exchange accounts for on-boarding employees• Create support tickets with AppleCare and/or Dell Support to maintain and repair hardware related issues• Coordinate shipments of equipment to homes of employees both domestic & international• Source and procure equipment for international employees via researching vendors local to the employee’s home country• Track shipment of equipment in transit to desired destination of either employee’s home address or office address• Research specifications of requested equipment to ensure its capabilities match the desired functioning i.e., ensuring a requested model of mobile device will function for employee’s research & testing• Arrange returns of defective equipment to vendors for refunds• Coordinate the approvals of high-priced equipment requests• Arrange setups prior to conference room meetings & company wide town halls to ensure meetings begin in timely manner
Mar 2021 - Jul 2022
Information Technology Technical Specialist
• Provide quality technical services to enhance end user experience.• Provide both in-person & remote support to users with technical issues & questions.• Create Windows 10 images specialized to meet the needs of enterprise divisions• Administer Dell KACE K1000 Appliance which includes creating new ticket queues, software deployment packages, and creating reports containing various data (computer inventory, software catalogue, etc).• Administer Dell KACE K2000 Appliance which includes maintaining system images, maintaining the remote K2000 servers for the Americas sites, and configure new software to be deployed with system images.• Create Active Directory & Microsoft Exchange accounts for on-boarding employees• Test and troubleshoot the implementation of new software (EPM add-on, BPC add-on, IBP add-on, MS Teams, OneDrive, OneNote, Cisco AnyConnect, LANDesk, CrowdStrike, etc.).• Create Support Technical tickets with Dell to maintain and repair hardware related issues• Deploy company-provisioned iOS devices and install MobileIron mobile device management profile for device to receive company Exchange account.
Apr 2018 - Mar 2021
Information Technology Help Desk Technician/Intern
• Provide quality technical services to client companies.• Support users in office environments as well as via phone with technical issues and questions.• Assist in development of Powershell scripts used in deploying software across company systems• Create new images with KACE K2000 Appliance which are then distributed to all computers• Conduct inventories of computer assets available • Create reports of tickets created in the KACE Service Desk Queue System
Oct 2017 - Apr 2018
It Desktop Support Specialist
• Support 400 various devices including computer hardware, software, and mobile platforms• Maintain 7 network printers• Support about 150 users in an office environment with common technical issues and questions• Add & remove computers to and from network domain with Active Directory • Install & setup Windows and various Windows software platforms• Submit work order tickets via Numara• Virus Removal on laptop and desktops• Keep an organized workspace while working on different tasks• Work in project teams and independently without supervision• Help users understand technical issues
Feb 2016 - Oct 2017
1 education record
Jt Bell education
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Georgia State University
FAQ
Frequently asked questions about Jt Bell
Quick answers generated from the profile data available on this page.
What company does Jt Bell work for?
Jt Bell works for Tosca.
What is Jt Bell's role at Tosca?
Jt Bell is listed as IT Service Desk Engineer @ Tosca at Tosca.
Where is Jt Bell based?
Jt Bell is based in Atlanta Metropolitan Area, United States while working with Tosca.
What companies has Jt Bell worked for?
Jt Bell has worked for Tosca, Stone Resource Group, Insight Global, Seneca Resources, and Grayshift.
How can I contact Jt Bell?
You can use AeroLeads to view verified contact signals for Jt Bell at Tosca, including work email, phone, and LinkedIn data when available.
What schools did Jt Bell attend?
Jt Bell holds Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences, General from Georgia State University.
What skills is Jt Bell known for?
Jt Bell is listed with skills including Leadership, Information Technology, Windows Server, Dell Kace, Active Directory, Computer Hardware, Sap Gui, and Itil.
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