Alyx W. Email & Phone Number

• Extracts confidential information, data entry in Excel spreadsheets, manages Access databases and multiple Outlook inboxes. • Trains new employees on workflow processes and security measures to ensure client confidentiality. • Implemented a Dungeons and Dragons based reward system to better improve productivity, efficiency, and overall morale.

Greater Chicago Area

• Assisted patrons, performers, and fellow employees with resolving unexpected or last-minute problems, including preemptive preparatory work.• Utilized Photoshop and InDesign to help create promotional materials for performers. • Consistently praised for flexibility and willingness to adapt to any scenario while maintaining regular duties and exceptional attitude.• Participated in set up, teardown, and maintenance of sound, light, and tech equipment.

Des Moines, Iowa Area

• Guided customers through interactive process by ensuring they had a well-informed understanding of their choices when creating the perfect toy while promoting new or sale items. • Managed promotional events for new characters, large sales events during the holiday seasons, and for third party businesses like Make-A-Wish.• Worked to improve team morale through constant communication and positivity.

Cedar Falls, Ia

• Updated and alerted patrons of urgent changes and answered questions in a professional voice over Facebook and Twitter.

Waterloo, Iowa Area

• Assisted students with basic computer issues, monitored usage of lab and tech equipment, and maintained security protocol.• Fixed printers, scanners, and other devices as needed.

Waterloo, Iowa Area

• Worked with children on the autism spectrum to help encourage play and drama performances.• Taught classes in various grades while building professional experience as well as improving learning processes.• Created lesson plans for future projects, creating fun and unique ways to engage children in all aspects of theater.