Wendy Yates Email & Phone Number

Bristol, England, United Kingdom

Bristol

I manage a queue of IT tickets and triage intractable issues to IT suppliers, while providing guidance on bespoke systems to our users.

Bristol, United Kingdom

Alongside employment, I work as an occasional freelance transcriptionist, with broad experience of typing up focus groups, meetings, police interviews, academic research interviews, and radio and television programmes. The transcripts may either be strict or edited verbatim, depending on the clients' requirements.

Bristol

I provided Information Management and Information Technology support, with SharePoint and information security being the central focus of the day-to-day role.

• Receiving questions on a JavaScript console from members of the general public on any topic
• Researching answers using the Internet, the company database, and reference books
• Composing a concise, detailed, tailored answer ensuring impeccable grammar, punctuation and spelling
• Adhering to company guidelines on style, content and tone
• Ensuring ‘difficult’ questions rejected by other researchers are answered within a reasonable timeframe