William Eaton Email & Phone Number

• Improved methods to manage a carrier claims queue, decreasing related work hours.
• Upheld superior service in following up on processed claims as a trusted resource with related topics.
• Escalated disputes, coordinated with the overseas support team, and was selected as the primary contact for escalations. Demonstrated excellent communication skills and attention to detail.
• Forged relationships with carriers to streamline claims processing and increase customer satisfaction ratings. Designated to manage claims for orders shipped within Canada.
• Planned and led team stand ups/meetings, ensuring coordination across complex operations.
• Noted for vital contributions to growing recovered money amounts by 3900%+ in a short timeframe.

Brunswick, Maine, United States

• Investigated potential fault, processed claims, and maintained strong collaboration with various teams to improve supplier relationships and realize continued business growth despite challenges.
• Performed in-depth assessments to understand trends/opportunities and provide comprehensive reports to management and team leads. Remediated roadblocks and achieved significant cost savings.
• Developed a team workbook to improve team efficiency and eliminate recurring productivity problems.
• Assisted in the transfer of the workbook to a new system, finishing the initiative ahead of schedule.

South Portland, Maine

• Completed membership activations and offered best-in-class customer service. Collaborated with coworkers to meet deadlines and outpace performance targets in a high-stress environment.
• Aided system/process reviews to improve efficiencies and system security in a short timeframe. Sought by senior management to assist with special projects and initiatives.

Dover, NH

✦ Efficiently processed incoming claims and collaborates as needed with policyholders and claim adjusters, working to streamline processes to increase service.✦ Effectively resolve problems with claim creation and claim system errors for adjusters to ensure exceptional customer service.✦ Expertly manage multi-line phone system, accurately transferring.

Dover, NH

✦ Retrieved appropriate files for environmental claims department and prepared outgoing files for archival. ✦ Successfully streamlined operations by prioritizing a myriad of tasks for the Operations Team including printing electronic files, sending faxes, updating the database, preparing reports, and performing reconciliations for claim handlers.

Portsmouth, New Hampshire

✦ Earned prose for expertly managing a multi-line phone system with exceptional customer service in busy environments.✦ Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly.✦ Maintained complex calendar of appointments for clinicians and patients, coordinating multiple timelines to ensure smooth operations.✦.

Master Of Business Administration - Mba, Sustainability Leadership

Bachelor'S Of Fine Arts – Writing, English Language And Literature, General

Activities and Societies: - Green Mountain College Rugby Football Club - Green Mountain Collage Choir - Green Mountain College Cantorion.