At DNS, we strive to provide solutions to our clients’ technology needs in a timely, professional manner with a “Can Do” attitude. With over 20 years of being a veteran owned IT firm on the Gulf Coast, DNS has ensured honest, trustworthy, and upstanding technical service to every client. DNS has offered top notch technical support to a vast array of clients, some of which include medical facilities (large or small), lawyer firms, banks, dental offices, and many more. Not only can DNS provide day to day IT support, but also can offer support for larger IT projects needed from a wide range of businesses. DNS accommodates clients from all along the Gulf Coast, as well as the surrounding areas.

Provide personal IT support to local customers. Consult on current and planned install of hardware and software systems to support day to day operations of each customer. Troubleshoot and repair customer issues ranging from end user desktops, peripherals, VOIP systems, and windows servers. Designed, implemented, and manage web based database used by client and their users. Host and design unique personalized websites. Provide information research in the form of title abstracts for the 7 southernmost counties in Mississippi.

Provide leadership and direction to the Veterans Affairs personnel onboard Veterans Affairs Medical Center Biloxi, MS and Pensacola, FL. Support the Real Time Location Service (RTLS) program during the installation stage and changes and/or updates during the configuration and certification stages, as appropriate. Develop processes that adhere to the schedules of the various departments during the infrastructure install and configuration stages. Isolate hardware problems and employ corrective actions once they are identified. Maintain a good working relationship with the contractors involved with the RTLS program.

Manage local servers, desktops, printers, and mobile devices using remote access software. Responsible for all Information Technology Systems. Manage projects that are currently available for bid. Organize calendar of all projects that available for bid and ensure that the proper documents are available to allow for a timely and accurate bid proposal.

Responsible for multiple locations connected via MPLS spread out across four states. Supports servers, desktops, printers, scanners, mobile phones, and tablets with a 99.9% connectivity rate. Oversee the planning, implementation, and configuration for all Information Technology Systems. -Streamlined service contracts for cell phones and MPLS connections resulting in reduction of $48,000.-Implemented a hosted VOIP system, leading to an improved quality and reliability of voice capabilities.-Migrated to 95% VMware virtual server environment.-Installed remote support system, reducing need for technician travel to remote locations by 90%.-Installed helpdesk ticket system, organizing and prioritizing service request.-Designed and installed new trucking dispatch center, consolidating 6 separate dispatch locations.-Accurately maintained hardware and software inventory for over 400 assets.-Coordinated network maintenance with all locations to minimize user impact.

Provides direct customer service support for equipment-related problems by performing in-house servicing, exchange, and repair of company's wireless products. Lead resolution of customer issues relating to equipment related problems, including but not limited to operational, maintenance and repair aspects of equipment. Back office leader and responsible for overseeing effective and efficient back office operations including inventory and reporting.-Team Leader regarding processes and guidelines-Defines and implements improved corporate policies regarding handling inventory-Recommended modifications to improve speed of day-to-day operations-Diagnoses mechanical, hardware, software and systems failures using established procedures-Determines most cost effective repair/resolution to minimize customer downtime-Prepares reports for analysis of product failure trends and serviceability issues

Enforces business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Accurately maintains inventory valued at $1.2 million. Provides assistance or direction to other stockroom, warehouse, or storage yard workers. Test electronic computer components in automobiles to ensure proper operation-Receive and count stock items, and record data manually or using computer system-Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards-Verify inventory computations by comparing them to physical counts, and investigate discrepancies and adjust errors-Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas-Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment-Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations-Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities-Keep records on the use and/or damage of stock or stock handling equipment-Examine and inspect stock items for wear or defects, reporting any damage to supervisors-Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs-Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment-Inspect and test new vehicles for damage and record findings so that necessary repairs can be made

Monitors and controls electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Enters commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.• Proficient using computer hardware, software and peripherals such as central processing units, monitors, cables, network systems, printers, plotters and modems• Well-rounded understanding of procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals• Possess techniques for explaining technical concepts and procedures to non-technical user• Installs, configures, assembles and repairs desktops, laptops, mobile phones, and peripherals such as printers and related hardware• Troubleshoots and resolves hardware and software problems• Uses initiative and independent judgment within established guidelines and procedures• Organizes own work, setting priorities and meeting critical time deadlines• Communicates effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information• Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use

Responsabile for building, delivering, and installing custom built desktop computers.

-Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills.-Prepared food items such as hamburgers as per the established standards.-Adhered to the quality and work standards of the chain.-Maintained the equipment, such as oven and grill, in proper condition.-Maintained cleanliness in the work stations.-Assisted the other staff members in taking orders.-Analyzed customer complaints and feedback for constant improvements.