Waylon Shields Email and Phone Number

Aerospace Program Manager

Develop business plan, marketing strategy and financial metrics for start-up plumbing company.Quickly developed a commercial and residential customer base through marketing and networking.Manage relationships with commercial, new construction, remodel and plumbing service customers.Awarded Mr Rooter Plumbing Franchise for northern Oklahoma (3/2011) - Top 5 franchisees in customer service within first year.126% improvement in profitability within second year owning franchise.Maintaining a strong customer base by listening to customers needs, troubleshooting their problems and offering permanent solutions of the highest value.Creating new customers by clearly communicating our ability to troubleshoot problems, offer solutions while standing behind all of our work.

Led a diverse team of project managers with over $30MM in ongoing projects, while personally managing $1.8MM in projects.Coordinated value engineering process, design reviews and process improvement initiatives.COO staff member involved in strategic business planning with president and owner.Reduced order execution variance by 27% and improved gross margins $324k in one year.

Led strategic planning committee.Coordinated the implementation of Theory of Constrains (TOC) business processes.Initiated "Production Priority Schedule" based on JIT and LEAN Manufacturing priciples. Netting 47% reduction in inventory while maintaining 100% on-time delivery.Developed plan to exploit unused manufacturing capacity. Gained $1.5MM net profit.Facilitated QS9000 implementation team.

1998-2000 Director of Customer Service- $2MM savings per year, leading world-wide product improvement and problem solving initiative. Utilizing GM 5 Phase system targeting chronic warranty issues and out-of-box quality issues.- Developed and led "product integrity" liaison staff to initiate and manage product improvement projects, drive communication between field reps, engineering and manufacturing.- Re-Engineered the customer service department to provide world class OEM, dealer and end-user service and communication. Improved response time by 95% and overall department efficiency by 15.8%. Including call capture, completion and quality.1996-1998 Operations Manager, Placida, FL Endurance Test Facility- Managed 100 person staff working with internal and external customers to develop and execute product endurance/integrity/corrosion tesing.- Provided daily direction, set short and long-term objectives and coordinated training to ensure focus on company goals and objectives, with safety and test quality being highest priorities.- Developed revenue generating use of additional facility/manpower capacity, including $250k/year endurance testing contract with Harley-Davidson.- Technical liaison between remote test facility and engineering operations at various Mercury sites.1991-1996 Project Engineer / Design Engineer- Managed design layout and detail drawings of new stern-drive products. Managed design, fabrication and testing for new product. Still being profitably produced today.-Led engineering team with responsibility for overall cost and quality for powertrain design and manufacture.-Liaison with largest supplier, General Motors. Planned and led quarterly cost/quality problem solving meetings. Driving quality improvement for both GM and Mercury.-Facilitated customer focus groups with 80% of boat builders.