Delivering B2B events with great content and networking opportunities.Webinars | Virtual Roundtables | Conferences | Executive Dinners | 1-2-1 Business MeetingsBespoke events educating Ideal Customer Profiles of some of the worlds biggest companies like KPMG, Basware , SAP, IBM , Capita and many more.

• Deliver process improvements and change initiatives for key P&L levers such as acquisition, retention and quality across multiple brands and sales channels.• Responsible for maintaining and improving customer /colleague experience.• Investigate, plan and oversee the execution of customer rectifications.• Progression of tactical change initiatives through General Insurance and Retail governance across all brands.• Provide analytics to drive key business issues and decisions,

• Application of Lean Six Sigma principles to improve our customers’ experience, drive down operating costs and support our profitable growth strategy.• Define and shape projects to improve Retention for Home Insurance.• Prepare business cases & secure sign off from sponsors & process owners.• Create and lead cross functional project teams.• Map key processes, identify waste & measure performance.• Carry out root cause analysis & model the relationship of levers on key performance measures.• Identify, prioritise, test & confirm potential solutions.• Deliver improvement solutions into operations.• Calculate and secure sign off for benefits & establish controls.• Stakeholder management.• Educate key stakeholders on where Continuous Improvement (CI) can add value to their operation.