Wayne Armstrong Email and Phone Number
Wayne Armstrong work email
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Wayne Armstrong personal email
Empowering transformation leader. I love the challenge of helping enterprises innovate and deliver tangible change for its staff and customers. Here is what I offer:Transformed PlaceMakers (2,500 employees, $1Bn+ revenue) from manual, paper-based processes to a seamless omni-channel business with world leading innovations. Recognised as a top 3 digital transformation programme in NZ Creation of customer online channel: - From 0 to over 160,000 sessions a month with 60% of our accounts registered and a $100m+ annual revenue in 23 months- Creation product and UX function, launch our Trade App, Trade Portal and retail omni-channel eCommerce solutions with global leading "skip counter" innovation- Developed and implemented holistic change programme educating staff and customersOperations & Supply Chain: - From 100% paper based transactions to 1.4million digital transactions triggering 1.5million automated customer notifications (including live delivery tracking) reducing calls by 500,000 and eliminating 11 million pages of printing in 2 years- Centralised delivery services function. Increased from 1 to 50 people- Finalist in CIO awards for Innovation and Business transformationFinance: - Automation of 800,000 manual transactions, creation of AR, AP and accounting systems and centralisation of the credit function delivering $13+m EBIT, 56% reduction bad debts and 95% increase in credit note recovery- Won CFO award for innovation project of the yearFuture transformations:Helping companies innovate and change is what I do, and am interested in helping you shape your future. Contact me through linkedIn or via e-mail at waynonz@hotmail.co.uk
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Gm Digital And MarketingPlacemakers Oct 2024 - PresentAuckland, Nz
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Gm TransformationPlacemakers Apr 2023 - Oct 2024Auckland, NzSuccessfully integrated the TUMU business into PlaceMakers- 5 branches, 1 Frame & Truss plant, 2 site closures- 16,000 customers, 60,000 products, 23 systemsSales & service transformation- Implemented case management & call transcription across 63 locations, 250 staff. Improved call answering to record levels (98.6%), reduced time to answer and task completion rate- Implemented CRM into sales team with 90% adoption rate after 3 months
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Head Of Digital ChannelsPlacemakers Jul 2019 - Apr 2023Auckland, NzCreation of a customer online channel, 24/7 availability and channel shift to self service. Product, Change, Support and UX- 60% managed accounts signed up, 160,000 sessions per month, 800,000 monthly page views, $100m+ annual revenue in 23 months- Implemented Scaled Agile development methodology, accelerating delivery and quality- Launched Customer Trade App, Trade Portal, Customer 360, B2C Omni-channel E-commerce in 9 months- Omni-channel innovation with global first 'skip counter' in-store seamless customer experience
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Business Transformation ManagerPlacemakers Feb 2012 - Jul 2019Auckland, NzOperations and Supply chain transformation (2017 – 2019)- Digitised key transactional branch processes through mobile handhelds for 1,500 staff and created 6 custom-built applications (global first in building supply industry)- Moved business from manual processes to 1.5m digital transactions in 18 months. 80-90% Adoption - Implemented 1.5m transactional customer notifications and reduce 470k phone calls annually- Created and implemented a fully integrated transport management system (also globally leading) Finance transformation (4-year duration, 12 projects) (2013 – 2017)- Eliminated 800,000 manual transactions, standardised processes- Centralised credit function delivered 56% reduction bad debts, 39% reduction 150+ day debt, 92% receipts automated, DSO reduction 3.1 days, 143% increase in security- Created custom AP system resulting in 71% reduction open invoices, 56% increase invoice auto-match rate, 95% increase in credit request recovery rate
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Group Financial ControllerSheppard Industries Mar 2008 - Dec 2011
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Finance Logistics ManagerBlack & Decker Mar 2002 - Nov 2007Towson, Md, Us
Wayne Armstrong Skills
Wayne Armstrong Education Details
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The University Of AucklandMaster Of Business Administration - Mba -
Chartered Intitute Of Management AccountantsAcma
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The University Of WaikatoSocial Sciences Degree (Industrial & Organisational Psychology And Hr Management)
Frequently Asked Questions about Wayne Armstrong
What company does Wayne Armstrong work for?
Wayne Armstrong works for Placemakers
What is Wayne Armstrong's role at the current company?
Wayne Armstrong's current role is Transformation Expert | Embedding Cultural Change.
What is Wayne Armstrong's email address?
Wayne Armstrong's email address is wa****@****l.co.uk
What schools did Wayne Armstrong attend?
Wayne Armstrong attended The University Of Auckland, Chartered Intitute Of Management Accountants, The University Of Waikato.
What skills is Wayne Armstrong known for?
Wayne Armstrong has skills like Leadership, Customer Experience, Multi Channel Retail, Business Transformation, Employee Engagement, Digital Transformation, Digital Strategy, Programme Delivery, Innovation Development, People Development, Finance Transformation, Workforce Planning.
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