A highly experienced, commercially aware, salesforce.com Principal Solution Architect, Pre-sales Lead and CRM strategist. I have over 11 years salesforce.com experience, 20 years CRM and 29 years total IT. Currently employed as the Solution Director EMEA for HCL, a leading provider of Enterprise IT services. Leading the EMEA salesforce and CPQ practice.Exceling at providing consultancy on CRM strategy and best practice, also supporting pre-sales.An acknowledged expert in developing Salesforce.com solution architectures, with a huge repertoire of successful projects to draw upon.A commercially astute, business problem solver and highly effective communicator, who has sold and delivered complex solutions, providing significant business benefit, for numerous key customers. Bringing extensive expertise and thought leadership in many business and technology sectors, such as: Media, Fixed and Mobile Telecommunication, Retail and Commercial Banking, Not for Profit, Member Management and Retail, salesforce.com, Oracle CRM, Clarify and Chordiant CRM, Sales Force Automation, Service Management, Call Centers, Finance and Billing. Possessing a technical development background with a good understanding of technology, project lifecycle and development methodologies. Fully conversant in both waterfall and agile methodologies
Listed skills include Salesforce.Com, Crm, Cloud Computing, Saas, and 45 others.