Wayne Avery Email & Phone Number

Chester, VA, US

Demonstrate a passion for providing quality service and support to utility customers. Communicate with internal departments to meet customer expectations. Actively listen and ask pertinent probing questions to resolve customer requests with one call resolution. Troubleshoot customer internet issues over the phone. Proactively offer insights and educate.

Richmond, Virginia Area

Processed and underwrote FHA mortgage loans. Responsible for working with team members to close mortgage loans. Responsible for process accuracy and quality assurance. Recommended mortgage loans for approval or denial. Implemented new strategy to process loans in a quick and accurate process for loan approval.

Richmond, Virginia Area

Responsible for interviewing and hiring new employees. Provided on boarding assistance to all direct hires and contract hires. Analyzed, modified and tested pilot liability program that improved company efficiency by streamlining claim assignment and processing. Evaluated priorities and ensured appropriate priorities are established balancing resources.

Provided project management for upgrades, divestiture/acquisition activities, and other maintenance work including assigning duties, managing resources and enforcing deadlines. Built solid relationships and partnerships with the business. Prepare reports and collects supporting information including sketches, photographs, signed statements, police reports.