Wayne Avery Email & Phone Number

Chester, Va, Us

Demonstrate a passion for providing quality service and support to utility customers. Communicate with internal departments to meet customer expectations. Actively listen and ask pertinent probing questions to resolve customer requests with one call resolution. Troubleshoot customer internet issues over the phone. Proactively offer insights and educate customer to provide favorable customer experience with Dominion. Strong decision making and analytical abilities. Maintain a balance between company policy and customer benefit in decision making. Continuously evaluate and identify opportunities for process improvements that positively impact the customer’s experience. Reviews and/or processes program transactions using experience in applying program procedures, policies and information systems to ensure information is complete and consistent, selecting appropriate precedents, rules or procedures from available alternatives

Richmond, Virginia Area

Processed and underwrote FHA mortgage loans. Responsible for working with team members to close mortgage loans. Responsible for process accuracy and quality assurance. Recommended mortgage loans for approval or denial. Implemented new strategy to process loans in a quick and accurate process for loan approval.

Richmond, Virginia Area

Responsible for interviewing and hiring new employees. Provided on boarding assistance to all direct hires and contract hires. Analyzed, modified and tested pilot liability program that improved company efficiency by streamlining claim assignment and processing. Evaluated priorities and ensured appropriate priorities are established balancing resources, technical requirements, budgets and compliance requirements; worked with Account Managers to align priorities with business needs. Participate in company's litigation defense related to third party fraudulent activity. Identify and locates potential witnesses and exhibits for evidence, attends depositions, prepares answers to interrogatories and requests for production of documents, etc. Prepare reports and collects supporting information including sketches, photographs, signed statements, police reports, and recorded statements.

Provided project management for upgrades, divestiture/acquisition activities, and other maintenance work including assigning duties, managing resources and enforcing deadlines. Built solid relationships and partnerships with the business. Prepare reports and collects supporting information including sketches, photographs, signed statements, police reports, and recorded statements. Prepare responses to information requests from other departments, legal counsel, insurance carriers and brokers, third parties, vendors, partners and joint owners.