Finally loving life

Administrative management of a senior healthcare services program with a mission to provide all-inclusive healthcare and social services to up to 340 low income geriatric patients. This program's goal is to maximize quality of life and maintain patient stability in their homes, while minimizing the need for hospitalizations and nursing home placement. As program manager, I provided administrative supervision to a staff of 60+ including all disciplines comprised of nursing, home healthcare, social work, occupational therapy, physical therapy, day treatment, and activities therapy. The program has been successful in maintaining 93% of multi-cultural patients in their homes who would otherwise be placed in nursing homes. Additional responsibilities include: facilitation of interdisciplinary treatment team and reassessment meetings, fiscal and FTE management, oversight of payroll, scheduling, policy and procedure development, quality assurance, risk management and collaboration with funding and governmental bodies to ensure regulatory compliance.

PROGRAM SUPERVISOR ~ Journey Home, Shelter Diversion & Holden Hall, a housing program for disabled men.Managed and oversaw three housing programs based on a Housing First platform. Partnered with funders, outreach providers, and the City of Baltimore to house homeless individuals and families, while coordinating with local service providers and government agencies to drive efforts focused on combating homelessness.• Successfully housed 83 previously homeless individuals and families to date.• Proactively identified and monitored program needs, and developed policies regarding the provision of client services to support the goal of self-sufficiency.• Continuously updated reports related to program issues in ETO; communicated status and action plans to senior management.• Led the coordination of housing quality inspections; facilitated the preparation of units for city inspections.• Monitor compliance with annual budget for each program.• Maintained ongoing contact with landlords to address any issues with property or client's behavior.• Supervised case management staff and conducted personnel development initiatives individually and as a team.• Ensured clients responsibly maintained housing units, paid their subsidized rent, and reported any repairs needed; referred clients to appropriate social service agencies to move toward self-sufficiency.

Directed and oversaw all aspects of daily operations, staff administration and the fiscal management of a 335 bed homeless facility with a $3M annual budget. Successfully drove all program initiatives and the daily relocation of over 150 clients to overflow shelters throughout the city. * Managed a high-performance team of 50+ staff; conducted the interviewing, hiring, development and performance of new staff. * Reviewed and analyzed facility activities and data to apply findings towards strategy planning, risk management and improved service utilization. * Maintained official records and documents, and ensured compliance with federal, state and local regulations; maintained appropriate registration and attendance paperwork on a weekly basis. * Created and implemented policies and procedures to improve quality, quantity and efficiency of services. * Investigated and resolved both internal and client grievances promptly. * Provided leadership in program development and enhancement, and organizational/financial planning. * Developed and established a community advisory council tasked with evaluating the impact of homelessness on the local business community. * Managed and coordinated a multi-agency effort to assist shelter residents with quality of life issues; housing, behavioral health services, substance abuse treatment, and family services.

Instructed adult students on material and knowledge needed to earn their general education diploma. * Taught basic skills in areas including science, mathematics, English, and literature. * Assisted students in preparing and studying for the GED exam; assessed student readiness. * Created and modified lesson plans accordingly; maintained grade books and graded papers.

Implemented the diagnosis and treatment of mental, behavioral, and emotional issues, while providing case management in areas including individual and family consultations to assess patient needs and facilitate discharge planning. * Collaborated with other professionals to evaluate patients' condition and to assess client needs. * Facilitated behavioral health assessments in the emergency department and coordinated treatment efforts with community behavioral health professionals. * Identified and investigated pre-natal drug abuse cases; determined and made appropriate referrals. * Arranged the delivery of durable medical supplies for patient post-discharge needs. * Utilized consultation data and experience to plan and coordinate patient care and rehabilitation.

Developed and oversaw the full management of a mobile behavioral health/substance abuse crisis assessment team servicing five hospitals, multiple physician groups and commercial accounts. * Managed a multi-agency community services call center providing a single community point of contact. * Led and supervised 30+ counselors, social workers and nurses tasked with completing over 600 assessments and dispositions per month. * Implemented personnel management functions to include technical and career guidance, performance evaluations, and individual coaching sessions. * Managed the marketing and presentation of services to community organizations and providers. * Obtained benefits information and insurance pre-certifications; coordinated treatment options with referral and funding sources. .

Led and supervised clinical staff and graduate students involved with partial and inpatient behavioral health and detoxification services. * Provided case management and discharge planning; conducted individual, group and family therapy for partial hospitalization and inpatients. * Created and marketed services to physician groups to drive awareness.

Led the provision of individual, group, marital and family counseling with specialty in brief family therapy and adult child of trauma/abuse recovery. * Implemented follow-up on hospital consultation referrals and psychosocial assessments.