Vice President, Fraud Risk Manager
CurrentPrevention of Identity Theft and Fraudulent credit card applications in our Retail Services partner business
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Wayne B. is listed as Fraud Risk Manager at Citi at Citi, a with 201877 employees, based in Mansfield, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Wayne B..
Wayne B. previously worked as Vice President, Fraud Risk Manager at Citi and Senior Fraud Analyst at Pitney Bowes. Wayne B. holds Bachelor Of Business Administration (Bba), Business And Technology from Fairleigh Dickinson University.
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Experienced Senior Fraud Analyst with a demonstrated history of working in the internet industry. Skilled in Retail, Management, Payments, Fraud Investigations, and Financial Risk. Strong finance professional with a Bachelor of Business Administration (BBA) focused in Business and Technology from Fairleigh Dickinson University.
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Prevention of Identity Theft and Fraudulent credit card applications in our Retail Services partner business
New York, Ny
• Investigate international and domestic online orders for 300+ major retailers shipping to 200+ countries and territories• Develop and implement processes and procedures to mitigate fraud and financial loss to the shipment of online international orders• Monitor and improve the Credit Card Chargeback ratio’s ensuring that company operates within the threshold set out by Visa, Mastercard, and American Express• Verify valid credit card and shipping information via email or phone • Inform fraud victims to contact their bank in order to file charges and cancel compromised credit card• Utilize Cybersource to monitor all online shopping transactions • Partner with Ethoca who provides a direct feed of confirmed fraud data elements within the US or US card transactions• Assist Finance Department with satisfying customer balance to merchandise
Hopewell, Nj
• Servicing highly affluent and international branch offices with Visa Card, Check, and Fee inquiries for the Private Wealth clients• Assisted branch offices with GWM Wealth Management Workstation • Knowledge of Retail & Business Account Products and Managed Product Traits• Adjusted and Cancelled Fees using the Accounts Receivable Tool• Created Fee Reports for Branch Offices• Provided project support for Check related initiatives
Hopewell, Nj
• Serviced highly affluent and international clients with there Visa Cards and Checks• Averaged 60 phone calls daily and adheres to the teams service levels• Actively monitored account activity to reduce any potential exposure issues for the firm using Falcon Tool• Researched and responded to client and branch office issues• Assisted other sections (Outbound, Visa-Non Fraud/Fraud Disputes and Check Fraud Departments)• Supported all business resumption efforts related to Visa card transactions• Handled merchant inquiries regarding transactions and authorizations• Provided project support for Visa related initiatives • Accessed Client Activity to pin point and defer fraudulent activity• Direct interaction with clients, branch offices, and merchants for validations of card holder’s identity to approve/decline Visa Referrals
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Quick answers generated from the profile data available on this page.
Wayne B. works for Citi.
Wayne B. is listed as Fraud Risk Manager at Citi at Citi.
Wayne B. is based in Mansfield, New Jersey, United States while working with Citi.
Wayne B. has worked for Citi, Pitney Bowes, and Merrill Lynch.
Wayne B.'s colleagues at Citi include Dhananjay Brahma, Tejas Lokhande, Minhee Choi, Natalia Martinez, and Jane M..
You can use AeroLeads to view verified contact signals for Wayne B. at Citi, including work email, phone, and LinkedIn data when available.
Wayne B. holds Bachelor Of Business Administration (Bba), Business And Technology from Fairleigh Dickinson University.
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