Wayne Baker Email & Phone Number

Frisco, Texas, United States

Morrisville, North Carolina, United States

Knightdale NC

• Providing excellent customer service while maintaining the reliability and performance of their systems and address any potential technical problem while introducing new product and driving current sales initiatives.
• Resolving any technical problems from end customers, application engineers, sales and engineering teams.
• Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in house.
• Implementing policies and service questionnaires to drive revenue.
• Work closely with our direct and indirect North America Sales Force to manage customer relationship and satisfaction.

Raleigh-Durham, North Carolina Area

• Improved Field Service Customer with record high customer satisfaction surveys
• Answered customer request via phone and ticket system for technical assistance.
• Assisted customers with password resets for terminal lockouts, installing appropriate security and networking devices in a customer care center environment.
• Installed and setup Dell servers at commercial customer sites.
• Worked with Remote Diagnostic Center to ensure quality service and that customer cameras are viewable
• Installed and serviced EAS (Electronic Article Surveillance) and CCTV Intellex Systems.

Raleigh-Durham, North Carolina Area

In this role I was responsible for supervising inmates in housing cells and those that have been separated from the general population. My duties included instructing inmates and monitoring inmate activities and behavior on a day to day basis, by conducting periodic patrols of the quarters, initiating inmate counts on schedule and non-scheduled basis..

Associate Of Science (A.A.S.), Computer Engineering Electronic Technology

Diploma

Activities and Societies: Football Team