Flexibility and attention to detail are the main aspects of the role. The main part of my role is to ensure customer satisfaction by assisting with any queries or issues they may be having, this may involve remotely logging into customer computers or guiding them through our systems via phone call. My additional responsibilities include· produce monthly KPI report· Hosted department conferences via zoom· Take part in new product testing

Excellent customer service is key is key to my role. I call, email customers, place their orders and handle any request they ask of us constantly forging and building relationships with them. I advise our customers on suitable solutions and keep this within their budgets. My responsibilities include· Responding to customer enquiries over the phone or email· Place orders· Arrange client packs to go out· Assist in Process improvement· New Client On-Boarding· Preparing quotations

Maintained daily workflows by assuring and controlling high-profile service quality. Attained and booked appointments of clients for meter exchanges by sending out engineers. Prepared and implemented payment plans to obtain unpaid bills by sending follow-ups to un-responsive customers. Drove smooth delivery of orders from corporate to each customer’s household with an aim of meeting and exceeding clientele’s needs. Key Accomplishments:· Recognised as employee of the month for September and October by achieving 90% customer satisfaction.