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Wayne Benson Email & Phone Number
Inbound Contact Representative 3
at
Humana
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Inbound Contact Representative 3
Location
Orlando, Florida, United States
Company size
Who is Wayne Benson? Overview
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Quick answer
Wayne Benson is listed as Inbound Contact Representative 3 at Humana, a company with 45742 employees, based in Orlando, Florida, United States. AeroLeads shows a matched LinkedIn profile for Wayne Benson.
Wayne Benson previously worked as Technical Service Associate at Abbott and Premium Specialist/Case Manager at Alta Resources.
Company email context
Email format at Humana
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Humana
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Profile bio
About Wayne Benson
With over fifteen 15 years in Customer Service and Patient Services, and a extensive background in Medical Devices, I've honed my ability to handle complex technical inquiries and manage sensitive customer relations. My mission is to ensure the highest level of Customer Service.My approach integrates analytical problem-solving with empathetic communication, ensuring that diverse perspectives are respected and customer satisfaction is paramount.In my previous role I took technical service calls for over 20 infectious disease products. This involved providing first-level troubleshooting, documenting customer interactions accurately, and prioritizing inquiries to maintain service quality.My expertise with software platforms has been crucial in delivering prompt resolutions and training new team members, reflecting my commitment to empowering others with knowledge and fostering a collaborative work environment.
Current workplace
Wayne Benson's current company
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Humana
6 roles
Wayne Benson work experience
A career timeline built from the work history available for this profile.
Technical Service Associate
- Handle all BinaxNow and ID NOW Technical Service Calls along with 20 other Infectious Disease Products and medical devices
- Assisted in Training new staff members on this role
- Receive inbound Customer calls and email communications and address in a professional and friendly manner
- Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
- Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
- Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
Feb 2022 - Jun 2024
Premium Specialist/Case Manager
- Premium Case Manager for FCA/Stellantis Automobiles.
- Managed 30-50 cases regarding escalated issues with vehicles.
- Handled warranty claims
- Took Inbound calls to assist customers with Jeep Wave Program questions
Aug 2020 - Jan 2022
Medicaid Customer Service Supervisor
- Supervisor for 12-18 customer service agents for Florida Medicaid.
- Coached agents on weekly KPI's
- Handled supervisor call backs
- Fully Trained to handle all Florida Medicaid customer service calls
Sep 2018 - May 2020
General Manager
Bella Viaggio Salon & Spa
- Administrative duties
- Inventory control
- Customer service
- Cash handling
- Hiring of employees
Oct 2015 - May 2016
Clinical Operations Supervisor
- Supervised a internal Medicine office with lab.
- Ordered medical supplies
- Managed budget
- Checked in patients for a busy internal Medicine practice with 25 clinicians.
- Verified insurance
- Handled Patient Concerns
Sep 2003 - Aug 2015
Team & coworkers
Colleagues at Humana
Other employees you can reach at humana.com. View company contacts for 45742 employees →
AA
Ahmed Al-Mnahi
Colleague at HumanaVäxjö, Kronoberg County, Sweden, Sweden
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JJ
Jaleesa Jones
Colleague at HumanaLouisville, Kentucky, United States, United States
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DY
David Yarmuth
Colleague at HumanaLouisville, Kentucky, United States, United States
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LH
Lori Haymond
Colleague at HumanaSuffolk, Virginia, United States, United States
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PK
Peggy Key
Colleague at HumanaUnited States, United States
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LH
Lisa Hampton
Colleague at HumanaLouisville, Kentucky, United States, United States
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NL
Noelline Lemay Carlin
Colleague at HumanaPompano Beach, Florida, United States, United States
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EA
Ellen Anderson
Colleague at HumanaNewport, Kentucky, United States, United States
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LH
Laura Herzog
Colleague at HumanaStockholm, Stockholm County, Sweden, Sweden
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JJ
Jesse Jacquez
Colleague at HumanaPhoenix, Arizona, United States, United States
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Ahmed Al-Mnahi
Colleague at HumanaVäxjö, Kronoberg County, Sweden, Sweden
View →
JJ
Jaleesa Jones
Colleague at HumanaLouisville, Kentucky, United States, United States
View →
DY
David Yarmuth
Colleague at HumanaLouisville, Kentucky, United States, United States
View →
LH
Lori Haymond
Colleague at HumanaSuffolk, Virginia, United States, United States
View →
PK
Peggy Key
Colleague at HumanaUnited States, United States
View →
LH
Lisa Hampton
Colleague at HumanaLouisville, Kentucky, United States, United States
View →
NL
Noelline Lemay Carlin
Colleague at HumanaPompano Beach, Florida, United States, United States
View →
EA
Ellen Anderson
Colleague at HumanaNewport, Kentucky, United States, United States
View →
LH
Laura Herzog
Colleague at HumanaStockholm, Stockholm County, Sweden, Sweden
View →
JJ
Jesse Jacquez
Colleague at HumanaPhoenix, Arizona, United States, United States
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FAQ
Frequently asked questions about Wayne Benson
Quick answers generated from the profile data available on this page.
What company does Wayne Benson work for?
Wayne Benson works for Humana.
What is Wayne Benson's role at Humana?
Wayne Benson is listed as Inbound Contact Representative 3 at Humana.
Where is Wayne Benson based?
Wayne Benson is based in Orlando, Florida, United States while working with Humana.
What companies has Wayne Benson worked for?
Wayne Benson has worked for Humana, Abbott, Alta Resources, Resultscx, and Bella Viaggio Salon & Spa.
Who are Wayne Benson's colleagues at Humana?
Wayne Benson's colleagues at Humana include Ahmed Al-Mnahi, Jaleesa Jones, David Yarmuth, Lori Haymond, and Peggy Key.
How can I contact Wayne Benson?
You can use AeroLeads to view verified contact signals for Wayne Benson at Humana, including work email, phone, and LinkedIn data when available.
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