Wayne Bird Email & Phone Number

Leicester, Leicestershire, United Kingdom

THE CHANGE& BUSINESS IMPROVEMENT SPECIALISTSEnabling leaders and teams to improve results and solve their biggest problems. How? By thinking differently and applying seven proven success principles. www.gomadthinking.com

Saudi Arabia (Elm Company)

• Lead accountable for the strategic and operational direction of a Saudi Arabian contractor (Elm), delivering the Government’s flagship employability programme. Led the SMT to regain control, plan for success and.
• Project managed change management plans, including, risk mitigation, organisational alignment, process design, team behaviour change and management development, to achieve sustainable employment outcomes for 38,000 job.
• Negotiated a 29% headcount increase, delivering a 72% revenue to staff cost ROI and a 9% increase in profit contribution
• Led the change impact assessment towards the move to a new CRM platform. Led internal & external clients, to scope, design & build controls; mitigating the risks to funding non-compliance, performance under-achievement.
• Instituted a quality standardisation framework, critical for the identification of quality & compliance requirements, integral for the transition of continuous quality assurance responsibility to individual team members
• Created, led and managed the Target Operations Model & Performance Management Frameworks, designed performance-driven sales-incentive programs, driving performance improvements by 23%

Wales

• Implementation of the Working Links and partner delivered DWP Community Work Programme contract.
• Collaborated with partners to fulfil contractual arrangements & obligations and deliver high quality cost effective services
• Communicated and took ownership of service and performance impacting issues, improving quality of services delivered
• Served as the primary escalation and subject matter resource for partners, whilst acting as the primary lead for the implementation team.

West Midlands

• Accountable for the operational performance & quality and compliance standards, driving delivery and profitability through the performance management of managers and partners. Led the management team of multi-site.
• Orchestrated the development of a poorly performing contract from 16% to 76% job start to employment… Show more Accountable for the operational performance & quality and compliance standards, driving delivery and.
• Orchestrated the development of a poorly performing contract from 16% to 76% job start to employment conversions.
• Negotiated additional SFA funding (£385k). Won through contract performance and quality improvements.
• Developed an integrated NEET reduction strategy with schools and key stakeholders, commended “as a model of best practice” by the International Matrix Standard. Recognised as a best practice NEET provider by ESF works.
• Forged strategic partnerships with digital career guidance experts ‘U-Explore”; supportive to the delivery of cost effective advice and guidance and workforce learning, critical to the delivery of positive contract.

East Midlands, North, Scotland

• Led all aspects of operations, including the development of people, business development, sales, productivity and profits, for an assigned area comprising of 34 employees in sales, photography and management, whilst.
• Addressed downward spending trends and met sales turnaround and growth goals by identifying opportunities with targeted partnerships (Matalan), achieving a 9% increase to the 2011 sales plan.
• Drove revenue increases by 12% from previous year, through the implementation of improved service delivery KPI’s and the implementation of an improved performance management framework.
• Designed and executed sales plans and service delivery models; forged strategic collaborations with targeted retailers, with a focus on sales channel partnering.
• Improved selling behaviours through product sales facilitation, resulting in a 5% increase in sales averages.
• Assessed various staffing needs to determine methods to address current and future conditions, including retention management, realignment, recruitment planning, and career development. Show less

East Midlands

• Led the development of the business area in order to optimise sales and profitability and therefore strengthen the IKEA position as the best home furnishing retailer in the local market. Leading and managing 25 store.
• Increased previous year’s sales by 6%, improving the departments UK positioning from 14th to 6th place.
• Coached the team to work in an efficient, lean and simple way… Show more Led the development of the business area in order to optimise sales and profitability and therefore strengthen the IKEA position as the best home.
• Coached the team to work in an efficient, lean and simple way, maximising skill sets to ensure a successful relationship with the customer. Resulting in all sales co-workers achieving 100% in mystery shopper scores.
• Improved service sales training, resulting in the highest sold kitchen to installation sales % in the UK.
• Consistently achieved monthly inventory KPI’s through monitoring and controlling product availability efficiencies.

West Midlands

• Led the development of the sales floor and supporting areas in order to optimise sales and profitability in the long term, focusing on local customer needs, shopping habits, competitor activity and individual/team.
• Member of the store commercial team; delivered sales growth and improved efficiencies across all areas of the store
• Implemented daily add on sales reporting… Show more Led the development of the sales floor and supporting areas in order to optimise sales and profitability in the long term, focusing on local customer needs, shopping.
• Implemented daily add on sales reporting structures and analysis, delivering improved management information, integral to subsequent add on product positioning strategies, resulting in an annual revenue increase of £1m
• Duty manager during the opening of the Coventry new concept store, leading across all departments to ensure standards, and a high level of customer experience was achieved for the first day of opening. Show less

• Led an efficient and profitable performance, through the delivery of direct sales, new business development, and training. Responsible for meeting budgetary and sales targets through motivating and developing staff.
• Led sales strategy, planning and execution for a loss-making operation, reviewed and refined the sales… Show more Led an efficient and profitable performance, through the delivery of direct sales, new business.
• Led sales strategy, planning and execution for a loss-making operation, reviewed and refined the sales process, expenditure accounts and resourcing models, delivering a 23% increase in revenue and a 28% in profit.
• Designed and implemented a new call centre consultation service, reducing cancellations by 27% and the no purchase percentage by 43%, improving customer satisfaction, customer retention and revenue.
• Introduced a skills academy to improve the efficiencies, productivities and retention of team members. Developed multi skilled customer focused employees; reducing payroll costs by 19%, whilst improving customer.
• Developed and implemented a new performance management and forecasting framework across all studios.

Ba Honours, Commercial Photography

Nvq Level 4, Leadership & Management

Btec, Foundation Studies

Scrum Ps1, Scrum, Pass

Executive Mini Mba, Business Administration And Management, General, Pass