Wayne Bogle Email & Phone Number

Ocala, Florida

Ocala, FL

• Managed a variety of sales, maintenance and operations services, cross collaborating with technicians, and customer service personnel.
• Restructured and streamlined service, parts and body shop operations under new leadership.
• Boosted year-over-year sales and overall gross sales revenues.
• Redeveloped service and body shop technicians to better utilize shop operations capacities.
• Ensured all regulatory and compliance training for fixed employees.
• Increased parts… Show more Managed a variety of sales, maintenance and operations services, cross collaborating with technicians, and customer service personnel.

Brea, CA

• Directed district-wide service and parts operations, including warranty expense and repair control, technical and management training, CSI processes, accessory promotions, inventory control, parts wholesale promotion.
• Led Miami District to achieve one of the highest rates in the nation for Lemon Law buy backs through a newly implemented policies system that worked to eliminate them when redistricted, as well as participated in other.
• Led Miami District to achieve one of the highest rates in the nation for Lemon Law buy backs through a newly implemented policies system that worked to eliminate them when redistricted, as well as participated in other.
• Consulted and trained dealership personnel in a variety of sales growth strategies within fixed operations departments, successfully achieving and passing both the Dealership and manufactures' sales objectives.
• Districts have all held high levels of CSI and customer retention.
• Improved online training participation rate from less than 50% to 98% for all dealership parts and service personnel through. Show less

Brea, CA

• Managed and directed all operations within the large operations district of Orlando, including new vehicle sales, new vehicle marketing, allocation, new dealer development, new vehicle customer satisfaction, new.
• Successfully built new lines of business, developing consulting business relations with eleven new car dealerships in aspects of sales, service and parts operations.
• Obtained an outstanding #1 ranking… Show more Managed and directed all operations within the large operations district of Orlando, including new vehicle sales, new vehicle marketing, allocation, new dealer development.
• Obtained an outstanding #1 ranking in the Customer Service Index (CSI) for Region in Q4 of 2009.
• Achieved a top 3 Sales Satisfaction Index (SSI) ranking for Region in Q1 of 2010.
• Consulted and partnered with dealers through a difficult 3 depressed quarters, working with dealer personnel to maximize marketing expenses and sales potential for departments, as well as curbed quality control.

Deland, FL

• Led as owner and operator, responsible for all service provision and small business management. Specialized in remodeling, home improvement, property management and maintenance.
• Directed and coordinated project operations within time, scope and budget. Supervised additional sub-contractors and technical tradesman.
• Managed project design, installation, and materials procurement, as well as all aspects of labor, production and equipment coordination.
• Maintained fleet of vehicles… Show more Led as owner and operator, responsible for all service provision and small business management. Specialized in remodeling, home improvement, property management and maintenance.
• Maintained fleet of vehicles and related equipment for fiber optic cable Installation Company.
• Developed extensive subject matter expertise of small business operations, business planning, tax preparation and regulator compliance. Show less

Sanford, FL

• Recruited and managed team of 3 used car reconditioning technicians, 2 new car pre-delivery technicians and 9 detail technicians in one of the highest volume Chevrolet dealerships in the U.S.
• Built key client relationships and increased return customer sales.
• Maintained standard protocols and provided instruction, management and mentorship to new staff.

Daytona Beach, FL

• Cross-collaborated with technicians and customer service personnel to sell the best-suited repair services and parts to customers.
• Built key client relationships and increased return customer sales.
• Developed technical standard protocols and training standards for junior staff. Provide instruction, management and overall mentorship for new sales personnel.

Deland, FL

• Responsible for recruiting and staffing, developing and implementing processes and training personnel along with managing the daily operations of the service and parts departments at two dealerships concurrently.
• Succeeded in transforming these departments into profitability.
• Served as Safety Officer for dealership. Passed EPA and OSHA inspections. Actively involved in all contractor bids for dealership expansion.

Winter Park, FL

• Following the acquisition of Royal Mitsubishi by Holler Mitsubishi, promoted to Parts and Service Manager.
• Responsible for supervising department personnel, overseeing parts inventory, reducing obsolescence and improving profitability.
• Both departments received CSI Excellence Award from Mitsubishi Motor Sales of America.

Business Administration And Management, General

Automotive, Technical