• Accountable for ensuring that Magicman Marine standards of services are being delivered consistently to all marine clients and for ensuring that standard operating procedures and processes are adhered to. • Delivering strategic growth for Magicman Marine services into the marine / cruise industry.• Responsible for the development and engagement of marine clients internationally. • Accountable for maintaining an effective engagement with business partners and stakeholders based on shared goals and objectives.• Responsible for the successful implementation and completion of marine projects world-wide. • Working with my team to inspire a first class customer experience as measured by NPS - Net Promoter Score.

Recruited by the Chief Executive Officer, I am responsible for the strategic business development of the Magic Man Group into new and existing markets to secure, develop and grow the Magic Man business through the positive engagement of customers, colleagues, teams and partners. The Magic Man Group comprises of: Magic Man Ltd, Magic Man Glass and Magic Man Global.

Recruited by the board of directors to lead, coach, train and transform an under performing regional team. Implementation through collaborative engagement created an agreement for a structured change programme. The programme focussed on customers, the working environment, behaviours, skills and the responsibilities of the team. Through the positive engagement of the team a business transformation was achieved whereby customer and employee satisfaction significantly improved and the sales force consistently delivered well above profitable sales targets. The positive change, improved skill sets and the can do attitude of the team whereby the Region become the top performing Region in the UK.

Recruited by the sales director, my role was to work as part of an integrated management team on a two year project to identify, trial and implement best business practices and processes that would enhance EAGA's position in the energy market.

From apprentice of the year to gas engineer to technician and supervisor to technical sales to district sales management and deputising for the Regional Manager, British Gas positively influenced my career for over 30 years. I was proud to be identified by British Gas as being in the top quartile of employees in a National Laddering exercise.Areas of expertise and development include: Gas Safety, Gas Emergency's, Health & Safety, Gas Training, Customer Satisfaction, Employee Engagement, Human Resources, Central Heating Installation, Appliance Fault Finding, Appliance Installation, Electrical Fault Finding, Supervising District Projects, Surveying, Technical Sales, Team Building, Sales Training, Coaching, Mentoring and Management.Specifically, I enjoyed working with like minded people who were passionate about doing the right thing for the business, its customers, its employees and the environment. I was fortunate to learn a great deal from the amazing people at British Gas.I will be forever in their debt.