Customer Service Advisor
CurrentI currently work for AXA PPP Healthcare in Eastbourne as a Customer Service Advisor. I am responsible for the largest Health Surveillance client with over 200 locations across the country organising nurse visits and providing admin. I took over this client with a huge number of issues, from missing SLAs, poor customer service and a back log of outstanding work. With some hard work these issues are non-existent, leading to the client being extremely happy and renewing their contract regularly.Also, although I am not a senior member of staff within my team, I get regularly involved with process changes to improve the service to our clients. Most recently to our scanning department, improving the efficiency and reducing complaints. As well as this, I am a key member of the development project team for our new computer system to improve our health surveillance offering. I am there as an expert on our existing processes and providing new ideas to incorporate into our new system.I am also the Employee Forum Chairman for our office. Having been voted into this position, it shows that I build good relationships within the office. Having been involved with the ‘relaunch’ of the employee forum I have become extremely interested in marketing. I have produced posters, desk drops and an Employee Forum Newsletter which was received extremely well. I enjoy being involved heavily with the employee forum and taking the lead on projects. Most recently, organising an event for the Christmas Party.I have also, as part of a morale boosting exercise for the office, started an office six a side team. I really enjoyed this and as part of it, produced entertaining match reports for the whole office to enjoy. I loved the creative writing and also loved the positive feedback it produced.
