As an Utility Account Representative for the City of Seattle for the past 11 years, I was responsible for interacting with the public directly on topics related to utility services, costs, billing, repairs and special assistance programs. I also worked on internal customer websites to launch the interactive utility payment system for Seattle Public Utilities, and provided website training for internal customer as a Subject Matter Expert. I am now transitioning my expertise and dedication to the cybersecurity space and am currently enrolled in the Code Fellows Cybersecurity Engineering program. Upon completion, I plan to graduate in the Fall of 2023.