Primary role is to guarantee the deliveries and availability of all ICT services and application, particularly by solving all ICT related problems the quickest time possible.• Performs regular Game and Web QA during maintenance and major web updates Respond to any game client testing request from Dev team for any Live patch, out cycle patch or patch resolution/fixed applied during non-maintenance day and also during maintenance.• Xigncode3 (Anti-Hack) new module testing using… Show more Primary role is to guarantee the deliveries and availability of all ICT services and application, particularly by solving all ICT related problems the quickest time possible.• Performs regular Game and Web QA during maintenance and major web updates Respond to any game client testing request from Dev team for any Live patch, out cycle patch or patch resolution/fixed applied during non-maintenance day and also during maintenance.• Xigncode3 (Anti-Hack) new module testing using Windows 11, 10, 8.1 and 7.• Participates in Web event testing before and during the LIVE launch.• Escalation and handling of billing tickets to external partners (Payment Gateways) for an end-to-end ticket resolution received via Email• Operates and monitors all our online proprietary tools like various office VPNs, Redmine access, Mantis Bugtracker and Test server for Elsword's frontend PHP website, etc.• Acts as the main point of coordination with other IT members and other concerned teams as part of escalation reporting procedures. Ensures that all escalation information is accurate, periodically updated, and that all relevant members of the team are well informed even during weekends.• Creates and provides end of shift reports such as Elsword Daily CCU, Billing issues, Web and System/Network issues in the KG US and PH offices.• Perform an hourly monitoring routine on game and web services from 7am to 6pm (Mon - Sat).• Maintain and manage all IT devices in the US office and PH office, including work from home assigned devices. Configures user e-mail Performs troubleshooting on desktop, laptop and printer Re-formats desktop, laptop and servers as needed. Create and maintain existing system documentation.• Do vendor coordination and research for any IT device procurement• Manage PH office AWS EC2 servers for hosting Bugtracker, PHP Web test server and Attendance System.• Stay current with operating system information, changes and updates. Show less

Primary role is to perform web research and link the products found on the web to what is being worn by those teams and athletes in the current sporting event to our company platform.

• Primary role is to guarantee the 24 x 7 deliveries and availability of all ICT services and application, particularly by solving all related problems the quickest time possible.• Maintaining and monitoring the game servers of Elsword, Grandchase and Herowarz in the US.• Performs the maintenance of each game and web servers in production and test servers. (Elsword, Grandchase and Herowarz).• Performs the maintenance of Active Directory Server, WSUS Server, Billing Servers, Database… Show more • Primary role is to guarantee the 24 x 7 deliveries and availability of all ICT services and application, particularly by solving all related problems the quickest time possible.• Maintaining and monitoring the game servers of Elsword, Grandchase and Herowarz in the US.• Performs the maintenance of each game and web servers in production and test servers. (Elsword, Grandchase and Herowarz).• Performs the maintenance of Active Directory Server, WSUS Server, Billing Servers, Database Servers and Web Servers that are running on Windows Server OS and Linux.• Adding and editing announcement on our game website using WordPress and Linux.• Add, edit, modify and unlock user accounts in the active directory 2003, 2008 R2, 2012 R2 and 2016.• Responsible for network security. (E.g. Anti-virus installation and check if the Anti-virus is updated).• Records the concurrent users every hour and record the server performances.• Answer, evaluate and prioritize incoming ticket, email, and in-person request for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies.• Performs troubleshooting on desktop, laptop and printer• Network Cabling for Office internal LAN• Configures user e-mail and internal router for Wi-Fi access.• Re-formats desktop, laptop and servers as needed.• Installs system software/programs use by the company and approve by management.• Create and maintain existing system documentation.• Stay current with operating system information, changes and updates. Show less

• Primary role is to guarantee the 24 x 7 deliveries and availability of all ICT services and application, particularly by solving all ICT related problems the quickest time possible.• Maintaining and monitoring the game servers in the US.• Records the concurrent users every hour, record the server performances and monitor the • Answer, evaluate and prioritize incoming telephone, email, and in-person request for assistance from end-users experiencing problems with hardware… Show more • Primary role is to guarantee the 24 x 7 deliveries and availability of all ICT services and application, particularly by solving all ICT related problems the quickest time possible.• Maintaining and monitoring the game servers in the US.• Records the concurrent users every hour, record the server performances and monitor the • Answer, evaluate and prioritize incoming telephone, email, and in-person request for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies.• Stay current with operating system information, changes and updates.• Create and maintain existing system documentation.• Add, edit, modify and unlock user accounts in the active directory 2003 and 2008• Responsible for network security. (E.g. Anti-virus installation and check if the Anti-virus is updated). Show less

• Primary role is to guarantee the 24 x 7 deliveries and availability of all ICT services and application, particularly by solving all ICT related problems the quickest time possible. • Maintaining and monitoring the game servers of Ragnarok Online, RF Online, Crazykart, Grandchase, KOS, Rohan, Flyff, Perfect World and Allods Online.• Performs the maintenance of each game servers (Ragnarok Online, RF Online, Crazykart, Grandchase, KOS, Rohan, Flyff, Perfect World and Allods Online)… Show more • Primary role is to guarantee the 24 x 7 deliveries and availability of all ICT services and application, particularly by solving all ICT related problems the quickest time possible. • Maintaining and monitoring the game servers of Ragnarok Online, RF Online, Crazykart, Grandchase, KOS, Rohan, Flyff, Perfect World and Allods Online.• Performs the maintenance of each game servers (Ragnarok Online, RF Online, Crazykart, Grandchase, KOS, Rohan, Flyff, Perfect World and Allods Online) • Records the concurrent users every hour and test the top-up page and test pin per game • Performs troubleshooting on desktop, laptop and printer •Network Cabling for Office internal LAN • Act as standby IT engineer for the company during marketing event in support for game promotional in the country to setup computers and LAN. • Configures user e-mail and internal router for Wi-Fi access. • Re-formats desktop, laptop and servers as needed. • Installs system software/programs use by the company and approve by management • Add, edit, modify and unlock user accounts in the active directory 2003 and 2008 Show less